Reliance Jio Infocomm — fake closure of my complaints by jio team without any resolution

parag1995

from Guwahati, Assam

Address:	Kamrup Metropolitan, Assam, 781019
Website:	www.jio.com

All the following complaints has been closed without resolution and without contacting customer nor taking any customer confirmation. The problem is as it was not solved. No engineer visit. Just fake closure every time. I am using jio sim in jio wi fi m2 router. Internet speed i got is around 300 kbps only both down load and upload. I am giving continuous complaint, but jio team everytime closed the complaints without resolution and even without contacting me. The following complaints are fake closure. Total hopeless service.

Sr00000kassi closed but problem not solved
Sr00000kaa78 closed but problem not solved
Sr00000k5lpz closed but problem not solved

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jun 07, 2018

Updated by parag1995 till date JIO has not solved this complaint . I have esclarated this issue to JIO appleate team under complaint no.SR00000KM160, but that also have been closed by jio team without resolution. They just replied in future we will solve the problem.

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Comments

Partha Sarathi Mazumdar

from Kolkata, West Bengal

I cannot make my zio recharge done through my zio app using debit card, always there is a problem in payment gateway

naga durga

from Delhi, Delhi

I have switched my network from Airtel to jio.. because there is an issue after porting my no ..im facing the same problem in jio also..at least I have little bit services I got from Airtel ..but jio is worst it's just 10 days happen porting from the Airtel I'm not getting signal strength properly 0 bar I have raised complaint..This is an update on Service Request number SR00000VWX5G for Network connectivity. Regret to inform you that the location for which you had raised a concern may face intermittent issues. We have noted your concern and will be taking steps to improve coverage in that area as we expand our network in the future. At present we are unable to commit a date, we appreciate your patience. If you are not satisfied with the resolution, please call us on 198 or write to [protected]@jio.com. You may also raise an appeal with Appellate. thanks...what is use of coming to jio..if minimum services i[censored] can't provide to customers..I really regret that switching from Airtel make my choice wrong ..I have shared my concern above i[censored] plz can u help me to get resolution asap..kindly revert me back...Im waiting for ur response..bad services team...not expected..