Reliance Jio Infocomm — Internet Issue On JIOFI M2 Router

Address:

Lucknow, Uttar Pradesh, 226025

I had purchased Jiofi M2 router on 18th August 2016. Firstly the device was working alright in the Jio Welcome Offer and Jio New Year Offer.

But on 7th April, 2017, the device received a firmware update after which the a strange issue started.The details are:

1) Whenever i turn on my device, the internet connection works fine for first few minutes. But then it gets stuck at a speed below 30kbps(kilobits per second).

2) The problem mostly happens when i take my device to a area which has a good reception. The signal stength at my terrace is -77dBm and at indoors is around -100dBm. The issue generally does not happen when I am indoor.

3) The issue gets resolved for a minute when i change the APN settings manually but after a minute it again sticks at its whopping 30kbps speed.

Even after numerous complaints to the Customer Care, the issue did not get resolved. They are saying that there is no issue at their end. But I also checked it on my friend's device and he is also facing the same problem.