Reliance Jio Infocomm — Jio Airfiber Refund issue

Naresh kumar Adhikari

from Gangtok, Sikkim

Jul 25, 2025

Address: Tadong Gangtok Sikkim University near new science block, Geology Department

I have a Refund issue related to my Jio Air Fiber registration. On 17 October 2024, I paid ₹50 for the registration process. Subsequently, an authorized Jio representative visited my location to check the 5G network.

The representative sent me a payment link for the remaining amount of ₹2170 (after deducting the initial ₹50). However, the link displayed an amount of ₹2221. Despite attempting multiple times, the incorrect amount persisted.

Due to urgency, I proceeded with the payment of ₹2221. Unfortunately, the registration process remained incomplete, and my amount was deducted. I received a message from Jio services stating that the refund would be processed within 10 days, but I have yet to receive it.

Details:
- Initial payment: ₹50 (registration)
- Payment link amount: ₹2170 (after deduction)
- Incorrect amount paid: ₹2221
- Date of payment: 17 October
- Transaction details- To Air Fiber Onboarding UBR
₹2, 221.46
Completed

17 Oct 2024, 3:25 pm
State Bank of India 9952
UPI transaction ID[protected]
To: Air Fiber Onboarding UBR
paytm[protected]@ptybl
From: Naresh Kumar Adhikari (State Bank of India) [protected]@oksbi

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jul 25, 2025

Updated by Naresh kumar Adhikari I have a Refund issue related to my Jio Air Fiber registration. On 17 October 2024, I paid ₹50 for the registration process. Subsequently, an authorized Jio representative visited my location to check the 5G network.

The representative sent me a payment link for the remaining amount of ₹2170 (after deducting the initial ₹50). However, the link displayed an amount of ₹2221. Despite attempting multiple times, the incorrect amount persisted.

Due to urgency, I proceeded with the payment of ₹2221. Unfortunately, the registration process remained incomplete, and my amount was deducted. I received a message from Jio services stating that the refund would be processed within 10 days, but I have yet to receive it.

Details:
- Initial payment: ₹50 (registration)
- Payment link amount: ₹2170 (after deduction)
- Incorrect amount paid: ₹2221
- Date of payment: 17 October
- Transaction details- To Air Fiber Onboarding UBR
₹2, 221.46
Completed

17 Oct 2024, 3:25 pm
State Bank of India 9952
UPI transaction ID[protected]
To: Air Fiber Onboarding UBR
paytm[protected]@ptybl
From: Naresh Kumar Adhikari (State Bank of India) [protected]@oksbi

I have visited the Jio AirFiber office multiple times, but they kept misleading me and did not provide any proper assistance regarding my refund. They only gave me a customer care number. Despite all my efforts, I have still not received the refund. It has been almost a year now.