Claimed

Reliance Jio Infocomm Complaints & Reviews

www.jio.com

1

Updated: Jan 16, 2026

Complaints 6640

Resolved

370

Unresolved

6270

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Reliance Jio Infocomm

Having problems with Reliance Jio Infocomm?

File a complaint and get it resolved by Reliance Jio Infocomm customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Service Providers

Reliance Jio Infocomm

Reliance Jio Infocomm reviews & complaints page 3

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I am facing an issue with my JioFiber connection linked to Fixed Line Number: +91-[protected]. My active plan is Postpaid_399_6M, and for the bill cycle 01-Apr-2025 to 30-Apr-2025, the due amount was Rs. 470.82, payable by 10-May-2025.

I made the full payment of Rs. 470.82 on 9th May 2025 at 7:35 AM via Amazon Pay UPI. Below are the transaction details:

Paid To: myjio.[protected]@hdfcbank

Paid From:...

Helpful

Found this helpful?

Write a comment

Address: EAST UDAYRAJPUR GHOSH PARA MEGHDOOT ZUBOK SANGHA

It is to state that i ordered a sim card on 07.05.2025 at around 8:30 p.M. And was waiting for the sim yesterday but after waiting i slept and woke up today around 8 a.M. With a hope of getting my new sim within 12 hours max. But my hope was shattered by jio and they started telling me to wait for 24 hours which is till 8:30 pm today 08.05.2025. But i never got the delivery within 24 hours. Sharing the details hereunder

tracking...

Helpful

1 other people found this review helpful

1 found this helpful

The internet service was disrupted on the 29th of April. Since that day, I have been raising service requests. The first time, the service request person closed the request with a fake report that the service had been done. But he didn't contact or come to the place. From the second time until now, the service has been rescheduled continuously without any information from JIO's side. I have logged a complaint in nodal office...

Helpful

Found this helpful?

Write a comment

I had complained for my airfiber not working on 2nd May, 2025. A service engineer was supposed to visit my flat but declared it as addressed without visiting flat and solving the problem. SR00002CANUI was registered and closed without any solution. I called customer care and they did not help either. Another complaint was lodged SR00002CU8UR and again the service agent did not visit my flat and neither made any calls and messages but market...

Helpful

Found this helpful?

Write a comment

I made JioAirFiber Booking with booking no : LR0000JI75M on 31st March 2025 but since then there is not tracking of installation, no agent ever visited and i am not able to cancel this request after multiple attempts. I also made advance payment of 1111 RS, transaction id for the same is[protected]f2be-b6c8-df96abeecd11. I request for cancellation of installation and refund the amount.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked for new Jio AirFiber connection on 19th March, 25 and paid 1111/- as booking amount. The installation was not done until now and the booking amount is also not refunding. I have called the customer care multiple times. They say if they will cancel from their side I will not get the refund and asking me to reschedule every time. When I reschedule in few days the order is kept on hold but nothing happens. I am not sure what to...

Helpful

Found this helpful?

Write a comment

"Jio AirFiber Complaint Mishandled – Requesting Escalation and Compensation"

Complaint Description:

I am a customer of Jio AirFiber, and I raised a complaint regarding the poor upload speed and connection issues. Despite repeated follow-ups, the issue was not resolved. The complaint was closed without any resolution, causing further inconvenience.

I was assured by Jio's customer care team that...

Helpful

Found this helpful?

Write a comment

I booked a Jio AirFiber connection by paying ₹1000 as a booking amount and later ₹2143.52 during the KYC process, totaling ₹3143.52. After the KYC visit, an engineer visited my location and informed me that Jio AirFiber was not available at my address.

I declined the Jio Fiber alternative and requested a full refund. The engineer confirmed that the cancellation would be processed. Only ₹2143.52 was refunded; the ₹1000...

Helpful

Found this helpful?

Write a comment

Address: Jio

Website: Jio.com

I am a jio user for more than 8 years. I had a monthly plan of 209. I wanted to use 5g so brought the 5g data voucher for 601 rupees. It did not work. Contacted support and heard that 1.5gb/day plans can only work with this voucher. So went ahead and recharged for 666 plan which gives three months of 1.5gb/day plan. The voucher was not applied. Reached support and a lady from support 199 picked up the phone and spoke in Tamil. I explained...

Helpful

Found this helpful?

Write a comment

Connection No. LR00000F44OX.
Amount paid: 1111
Refund: 100
Balance: 1011

Please refund the full amount.

Thanks....

Helpful

Found this helpful?

Write a comment

I just received my bill for jio. I paid that, but still my internet connection was not working. I tried navigating through the app. I tried everything, but nothing was resolving the issue. Then I called the customer care and after calling the customer care, I just got to know that they have a data limit of the month that is 3300 GB for that I have a call recording as well, and when I just go ahead and browse the plan in the my Jio app and...

Helpful

Found this helpful?

Write a comment

My jio no. is alloted to sonmeone and now they are calling my family and misbehaving with them. this is a threat to my personal data....

Helpful

Found this helpful?

Write a comment

I have purchased JIO AIRFIBER connection by paying Rs. 1111 from jio official website Booking No. LR00000F44OX. Due to some reasons I don't want the JIO fiber.

There is no option in My JIO app to cancell the booking order. The Jio customer care also do not provide any option to cancel the booking.

The connection is on hold condition.

Somehow I was able to get these numbers from https://devforum.abdm.gov.in/t/how-do-i-cancel-my-jiofiber-connection-jio-fiber/...⇄br...

Helpful

Found this helpful?

Write a comment

Address: Ahmedabad

Website: www.jio.com

I am writing to raise an urgent complaint regarding my Jio number 840XXXXX31, which has been reassigned without my consent. I have been in Canada for studies for the past year and recently discovered that my number is no longer active.
This has caused serious issues, as my bank accounts, UPI, and other critical services are linked to this number, posing security risks. I was never informed about its deactivation or reassignment....

Helpful

Found this helpful?

Write a comment

Address: Jio Head Office Address: Reliance Jio Infocomm Ltd, 5th Floor, Maker Chambers IV, 222, Nariman Point, Mumbai, Maharashtra, 400021 Ph No: +91 2244

Website: www.jio.com

I am Shankar, a customer of airtel prepaid service for the past 5 years.
On December 18, 2024, at 11:22 AM, I mistakenly recharged the wrong number. I recharged [protected] (Jio) with a ₹799 package instead of the intended number [protected] (Airtel).
Could you please transfer the recharge to [protected] or refund the amount of ₹799?
Transaction ID: PU014353C7YT95L99277
Amount: ₹799
I recharged an...

Helpful

Found this helpful?

Write a comment

Address: 60-9-10 GEV Radha Madhav Apartments

Website: near Lalitha jewelries' Sidhartha Nager

Dear sir

I am writing to express my disappointment and frustration regarding my experience with your company.

I purchased a White Studio membership (Membership Number: **2882654**) in 2019 and paid an amount of ₹80, 000. Unfortunately, during the pandemic period, I received no follow-up or support from Club Mahindra. Subsequently, I was informed that my account had been suspended, with no further assistance...

Helpful

Found this helpful?

Write a comment

Website: www.jio.com/fiber

JIO Customer service is pathetic.
They do not value their customers.
My mother is aged and lives on her own.
Her account has been suspended even after making the payment.
We have tried reaching to JIO helpline multiple times but to no avail.
I have got no option but to write here.
She is living alone with no access to any form of media.
We even made the payment twice thinking that might expediate...

Helpful

Found this helpful?

Write a comment

Address: Mumbai

Compliance Details for Refund Issue:

Service Request Number: SR000024DCJX
Refund Due Date: October 16, 2024
Credit Note Reference: BY000002KY57
Refund Amount: Rs. 999
Customer Name: Amrut Chheda
Mobile Number: +[protected]
Issue: Delay in refund processing (over 20 days) despite multiple assurances from Jio customer service.
Complaint History: Numerous communications with...

Helpful

Found this helpful?

Write a comment

Address: Shree Samarth Antonia, Flat 202, Sector-8, Ulwe, Navi Mumbai

Dear Sir/Madam,

I am writing to express my disappointment and frustration regarding my unresolved Jio Fiber issue (SR# SR000023P15M). Despite repeated calls and rescheduled visits over five consecutive days, no technician attended to my complaint. I raised the service request on 20th October, 2024 at 12 noon and as of yet none of the technician / engineer has attended to resolve the issue.

The tracking status...

Helpful

Found this helpful?

Write a comment

I did a recharge for reliance jio mobile No. [protected] of Rs. 209/- via Amazon with order id[protected] today dated 24-Oct-2024 at 11:56 AM using my Kotak Mahindra Rupay Credit Card No. [protected]. Amount Rs. 209/- deducted but recharge did not activated. Please do needful for recharge activation.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines