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Reliance Jio Infocomm Complaints & Reviews

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Updated: Jun 22, 2026

Complaints 6659

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371

Unresolved

6288

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 3

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Address: Tadong Gangtok Sikkim University near new science block, Geology Department

I have a Refund issue related to my Jio Air Fiber registration. On 17 October 2024, I paid ₹50 for the registration process. Subsequently, an authorized Jio representative visited my location to check the 5G network.

The representative sent me a payment link for the remaining amount of ₹2170 (after deducting the initial ₹50). However, the link displayed an amount of ₹2221. Despite attempting multiple times, the incorrect...

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Address: Beltala Mosimpur Sujapur 732206

I’ve been using Jio 5G SIM mainly for the unlimited data, but the network has become completely unusable in my area.
Every time there’s a power cut (which happens daily as soon as a drop of rain falls) the nearby Jio tower shuts down—and I lose all signal. No calls, no data, nothing. Why doesn't the tower got no backup? The whole village mainly uses jio but still !? Why??

Meanwhile, Jio keeps calling me regularly...

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Address: post. Danthanpally. Mandal utnoor dist.Adilabad state.telangana

Website: Jio.com

To
The Hon’ble Consumer Forum,
Adilabad District,
Telangana – 504311.

Subject: Complaint against Jio Fiber – No Resolution Since June 10, 2025

Respected Sir/Madam,

I, Mohammad Mujeeb, a resident o[censored]tnoor Mandal, District Adilabad, Telangana – 504311, wish to bring to your kind attention a grievance I have been facing with my Jio Fiber internet connection.
br...

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I booked a JioFiber connection on 3rd July 2025 in Trivandrum, and today is 10th July — yet there has been no technician visit, no communication, and zero updates from Jio.

I’ve tried calling customer care multiple times — only to get stuck with bots or no agent at all. I also reached out via WhatsApp and email but received no real support.

This level o[censored]nresponsiveness is unacceptable, especially...

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📝 Complaint Against Jio for Unresolved Recharge Issue & Rude Customer Support

Name: Ansh Shukla
Mobile No. (Affected): [protected]
Contact No.: [protected]
Email: [protected]@gmail.com
Recharge Date: 06 July 2025
Amount: ₹352
Transaction ID: NB25070616502005705299162
UTR:[protected]
Payment Platform: PhonePe
Bank: Axis Bank (XXXXXX4393)

⸻
br...

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I had ordered sim on 2nd july 2025 filled a complaint on 3rd july for delay again filled a complaint on 5 july today it's 6th of july, everytime i call customer service they say the complaint is in progress, i am deeply frustrated with this answer, i mean if you can't provide me a timeline then it's just waste of my money and peace of mind, it would have been better if i had approached a local shop. it was my first time with...

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I am highly disappointed with **Jio Fiber's after-sales service**. Once the connection is installed, they simply stop caring.

Whenever there’s an issue with the internet, it takes **4 to 5 days** to get it repaired. This kind of delay is unacceptable, especially when many people depend on the internet for work or studies.

To make things worse, the **staff behavior is extremely rude and unprofessional**....

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I am writing to bring to your attention a long-pending refund issue regarding a Jio Fiber broadband connection request I made in October 2024 using my mobile number +[protected]. The Order Number for JioFiber connection is NO00012KYAGC and JioFiber Voice number is [protected].
I had paid an advance of ₹2824 for a 6-month broadband plan. However, during the installation process, the service engineer informed me that the Jio service...

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I am a regular Jio customer, using both mobile and fiber services. I have been recharging my Jio Fiber connection every month with ₹999 plan including taxes (₹1178.82). As per the plan details, I was provided access to various OTT apps, including Amazon Prime. However, despite paying the same amount, I am now unable to access Amazon Prime through my Jio Fiber., which they stopped without any information.
Additionally, I am unable...

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I am filing this complaint against Reliance Jio Infocomm Limited regarding their failure to provide promised JioAirFiber service despite receiving payment.
Timeline of Events:

11th May 2025: Booked JioAirFiber connection through official Jio mobile application
11th May 2025: Made advance payment of ₹1, 111 as booking fee
May-June 2025: No installation team contacted despite 40+ days elapsed
Multiple...

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Address: D-60, Street no.3, East Vinod Nagar, Delhi-110091

I am writing to lodge a formal complaint against Reliance Jio Infocomm Ltd. (JioFiber) for unjust denial of refund and poor customer service post-cancellation of my broadband service.

I had opted for a prepaid JioFiber plan under [mention plan type – e.g., 3-months/6-months/annual], but due to unsatisfactory service and support, I raised a request for cancellation well before the expiry of the validity.

Despite...

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Address: C-2, Sharnam Bungalow, chhani vadodara

On 13-June-2025 did payment of 2222 for new jio airfiber connection and on Monday 14-June-2025 installation was not done. Engineer says we have to laydown cables from near by location. then I asked then what's a meaning of Airfiber? There was rude answer by engineer that by cable laying only i'll provide connection otherwise cancel your order or ask sales person to regenerate different order to setup individual receiver at your...

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I have applied for Jio fibre service and was working well for about a year .
Suddenly last month I received an outage and couldn’t connect to the Internet via my jio fibre. On contacting the customer support I couldn’t get the proper the root cause or solution and there were service ticket opened for it.

If I contact nearby jio store for the fix, they were not aware of the ticket and declined to fix. However got...

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I haven't used any data then also jio is sending message that I have used 100%...

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I am writing to express my deep dissatisfaction with the extremely poor service I have received regarding my Jio Fiber relocation request. It has now been almost one month since I submitted the request, and there has been no resolution till date.

For the past month, I have been unable to use my Wi-Fi, which has completely disrupted my online work, security camera system, and other essential digital activities. When someone...

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Dear Jio Customer Support,

I am writing to formally raise a complaint and request an immediate refund regarding my recent experience with JioAirFiber Max services.

I placed an order for a JioAirFiber Max broadband connection for my home in Bihar and paid ₹1111 as an advance through your official website. Despite the payment and the initial promise of service, no installation or setup ever took place at my location....

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Address: EAST UDAYRAJPUR GHOSH PARA MEGHDOOT ZUBOK SANGHA

It is to state that i ordered a sim card on 07.05.2025 at around 8:30 p.M. And was waiting for the sim yesterday but after waiting i slept and woke up today around 8 a.M. With a hope of getting my new sim within 12 hours max. But my hope was shattered by jio and they started telling me to wait for 24 hours which is till 8:30 pm today 08.05.2025. But i never got the delivery within 24 hours. Sharing the details hereunder

tracking...

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The internet service was disrupted on the 29th of April. Since that day, I have been raising service requests. The first time, the service request person closed the request with a fake report that the service had been done. But he didn't contact or come to the place. From the second time until now, the service has been rescheduled continuously without any information from JIO's side. I have logged a complaint in nodal office...

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I booked a Jio AirFiber connection by paying ₹1000 as a booking amount and later ₹2143.52 during the KYC process, totaling ₹3143.52. After the KYC visit, an engineer visited my location and informed me that Jio AirFiber was not available at my address.

I declined the Jio Fiber alternative and requested a full refund. The engineer confirmed that the cancellation would be processed. Only ₹2143.52 was refunded; the ₹1000...

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Address: Jio

Website: Jio.com

I am a jio user for more than 8 years. I had a monthly plan of 209. I wanted to use 5g so brought the 5g data voucher for 601 rupees. It did not work. Contacted support and heard that 1.5gb/day plans can only work with this voucher. So went ahead and recharged for 666 plan which gives three months of 1.5gb/day plan. The voucher was not applied. Reached support and a lady from support 199 picked up the phone and spoke in Tamil. I explained...

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