Reliance Jio Infocomm Complaints & Reviews

I had requested a Jio Air Fiber connection on 22nd Feb 2024. I had made a payment of Rs 5240.92 against order number NO0000XGXEJB. However even after a week of making the payment, the installation was not done and neither anyone from Jio Air Fiber team gave me any update. Finally after being fed up of waiting for installation, I registered a cancellation request on 28th Feb 2024. I was informed that the refund will be processed within 7 working days. The complaint number of the same is SR00001VF2BJ. However even after 45 days of waiting, I have not received the refund amount from Jio Air Fiber. I have made atleast 9-10 calls to the customer care number and each time they give me a new date. I have lost lot of time and energy on this and hence registering a formal complaint on this forum. Kindly help me to get my refund at the earliest.

1) installed Reliance JIO more than a month before.
2) First got cheated that two airfiber connections will be provided and later said "NO". No response to emails even to Mr.Mukesh.
3) Frequent disrupt of internet and the customer care numbers and whatsapp numbers finally gives you message that the entire team is busy. This will happen every time.
4) Old SR request not able to open: SR00001VP420.
5) ZERO care or importance given to customer problems.

On April 1st 2024 using the Jio app I had recharged for a friend a 84 day plan worth Rs.805, the money was deducted from by SBI Bank account but there was no recharge done from Jio's end also the recharge history on Jio app is not showing the transaction. Here are the details of transaction as provided by Paytm, the app that I used to pay.

JIO20BR000ANTSFZ[protected]T113736E0360

To
Reliance Jio Infocomm
UPI ID: [protected]@citibank

UPI Ref no:[protected]

I have book Jio fiber installation by paying initial deposit amount of Rs 1000. Then, next day the jio service person came for the plan selection and all, then I selected plan which amounted to rs 2800 for 6 months and I paid the same.
Later next daty, the installation person called and said there is no ports available so the installation cannot be done and I will get the refund.

Later in the day, I got the refund of...

There is nework issue in my area since more than one month. (At post Kelve ( Mangelali), tal & dist - palghar pin 401401)

I have complained number of times. I send a sms to port number to airtel, but there was a call from jio for not to port it and issue will be resolved. But issue is not resolved....

I purchased a Jio Air Fiber connection by paying Rs. 5, 241/- to Reliance Jio on 09 March 2024 through a salesperson who visited my home and assured me of its perfect connectivity. However, on 16 March 2024, during the installation, the technician encountered technical issues that prolonged the process to nearly 3.30 hours, which seemed excessive. While it initially worked moderately well for two days, from the third day onward, the connection...

I have been paying rentals but the link had been down for some long days...

Hello sir, I have booked jio air fibernet through jio app. I have also paid booking amount of rs. 1000. Its been 8 days since I have not received any call for jio air fiber. My order Id is LR000006MA39 and Order date is 18 March, 2024, Amount Paid : 1000 Rs. Mobile Number : [protected]...

I got a new jio sim on date 21.03.2024, when the sim is activated and i tried to start my paytm app with my new phone number it is showing the name of the previous user, i am able to see his latest transaction and his lates transaction was at 15 January, 2024 at 12:40, . I reported this in jio telecom on the same day after facing this issue but they do not took out and resolution to it and still they are not replying to my mails and not giving...

Being a long time Jio mobile user I have taken a JioAirfiber connection 3 months back.
My purpose is mainly to connect the office VPN and to work from home, and the same for my wife as well.
I have explained well in advance with the engineer who took the payment for the connection, and he guaranteed that VPN will work very smoothly.
Once the connection was installed for a couple of weeks I didn't use it since I was at...

“ Dear Customer,

Thank you for payment of Rs. 1000.00 against JioFiber request No. LR000006DALN.

Transaction ID : 20240303010890000971061345527974229

Voucher worth of Rs. 1000.00 will be credited to your MyJio account.

Kindly click http://tiny.jio.com/trackorder1 to track your order and view receipt for the payment made

For any queries or support, you may contact...

We have a 1-year subscription of Jio Trueconnect website, but they are not approving our content immediately, and because of that we are missing our promotion SMS.

Kindly take necessary action...

I have a jio pole erected in front of my plot. I have decided to start construction of my house and relocation of the pole would help with logistics as it has been of some trouble considering it is a narrow lane. I request a solution as soon as possible...

Dear sir,

I'm using - jio telecom service for the last 1year but for the last 3 months the telecom company Networks are not good in my area and I'm not getting proper connectivity and the data speed is so poor.I'm not able to do my work.I tried to contact the nodal officer and appellate authority but they didn't provide me the final solution so here, I want to request to the respected authorities.Please take some strong action...

Dear Sir,

I paid Jio agents a security deposit of Rs 599 for their postpaid connection. Until now, the security deposit hasn't even been acknowledged. When I contact the agents, they just don't answer my calls. I've raised several complaints with Jio customer care and escalated it too but no use - they just don't get back.

I request you to ask this horrible company to please not steal my...

We took jio sim card with[protected] number and we get many call to that number regarding online loans we just want deactivate that sim but jio stores are not responding properly...

My phone number is [protected] and I am trying to port out from jio but whenever i send message to 1900, i get message that your upc code generation request can not be processed. I tried to talk customer care multiple time but they respond that this is noy in our hand we can not do anything for you.

My request is i will going to get upc code by jio only because currently it is my network provider but rather than helping me...

I subscribed to a new connection with JIO Air Fiber on November 26th, 2023, with the expectation of receiving reliable internet services. However, since December 15th, 2023, I have been unable to utilize the internet with VPN, significantly impacting both my personal and professional activities. Despite raising multiple complaints and patiently awaiting a resolution, I have seen no tangible progress in rectifying the issue.

Moreover,...

My Jio Fiber Connection +91-[protected] Was Done By Cutting Someone Else Cable. I Wasn't Aware Of That.

The Complete Story:
Day After Installation Of Jio Fiber, My Internet Was Not Working.

Installation Date:[protected]
No Internet Since:[protected]

Upon Complaining I Got To Know That I Was Given Internet By Cutting Someone's Cable. As The Other Guy Complained And Got His Connection...

It has been over 10 days since I recharged with the 209 package from Jio, but it has not reflected on my mobile yet and I still haven't received my, On January 28th, 2024, I attempted to make through G Pay, which appeared successful. However, Jio showed the transaction as unsuccessful.

I have attached 2 photos. One shows a successful transaction on 28 Jan in GPay, while the other shows no transaction of 28 Jan in Jio. After...