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Reliance Jio Infocomm Complaints & Reviews

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Updated: Apr 7, 2026
Complaints 6653
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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 3

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S
Sreelakshmirema
Jul 10, 2025
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Extremely disappointed with jiofiber installation delay

I booked a JioFiber connection on 3rd July 2025 in Trivandrum, and today is 10th July — yet there has been no technician visit, no communication, and zero updates from Jio.

I’ve tried calling customer care multiple times — only to get stuck with bots or no agent at all. I also reached out via WhatsApp and email but received no real support.

This level o[censored]nresponsiveness is unacceptable, especially...
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A
Anshshukla7171
from Agra, Uttar Pradesh
Jul 6, 2025
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Not activated sim after recharge

📝 Complaint Against Jio for Unresolved Recharge Issue & Rude Customer Support

Name: Ansh Shukla
Mobile No. (Affected): [protected]
Contact No.: [protected]
Email: [protected]@gmail.com
Recharge Date: 06 July 2025
Amount: ₹352
Transaction ID: NB25070616502005705299162
UTR:[protected]
Payment Platform: PhonePe
Bank: Axis Bank (XXXXXX4393)
br...
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KSHITIZ maurya
Jul 6, 2025
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Sim dilivery delay, and no solution from day's of order

I had ordered sim on 2nd july 2025 filled a complaint on 3rd july for delay again filled a complaint on 5 july today it's 6th of july, everytime i call customer service they say the complaint is in progress, i am deeply frustrated with this answer, i mean if you can't provide me a timeline then it's just waste of my money and peace of mind, it would have been better if i had approached a local shop. it was my first time with...
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Pooja pc
Jul 3, 2025
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After sales service of jio fibre

I am highly disappointed with **Jio Fiber's after-sales service**. Once the connection is installed, they simply stop caring.

Whenever there’s an issue with the internet, it takes **4 to 5 days** to get it repaired. This kind of delay is unacceptable, especially when many people depend on the internet for work or studies.

To make things worse, the **staff behavior is extremely rude and unprofessional**....
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Rakeshkumarkatta
Jun 27, 2025
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Jio Fiber new connection cancelled but amount not refunded it's been 8 months

I am writing to bring to your attention a long-pending refund issue regarding a Jio Fiber broadband connection request I made in October 2024 using my mobile number +[protected]. The Order Number for JioFiber connection is NO00012KYAGC and JioFiber Voice number is [protected].
I had paid an advance of ₹2824 for a 6-month broadband plan. However, during the installation process, the service engineer informed me that the Jio...
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Ebe04
Jun 26, 2025
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JioFiber

I am a regular Jio customer, using both mobile and fiber services. I have been recharging my Jio Fiber connection every month with ₹999 plan including taxes (₹1178.82). As per the plan details, I was provided access to various OTT apps, including Amazon Prime. However, despite paying the same amount, I am now unable to access Amazon Prime through my Jio Fiber., which they stopped without any information.
Additionally,...
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himanshudhaka123
Jun 20, 2025
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Installation of paid JioAirFiber service and refund denial - 40 days delay

I am filing this complaint against Reliance Jio Infocomm Limited regarding their failure to provide promised JioAirFiber service despite receiving payment.
Timeline of Events:

11th May 2025: Booked JioAirFiber connection through official Jio mobile application
11th May 2025: Made advance payment of ₹1, 111 as booking fee
May-June 2025: No installation team contacted despite 40+ days elapsed
Multiple...
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Amit Bisht 08
from Noida, Uttar Pradesh
Jun 17, 2025
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Urgent Disconnection Request for JioFiber & Refund of Advance Payment Extremely Poor Service Experience

Address: D-60, Street no.3, East Vinod Nagar, Delhi-110091

I am writing to lodge a formal complaint against Reliance Jio Infocomm Ltd. (JioFiber) for unjust denial of refund and poor customer service post-cancellation of my broadband service.

I had opted for a prepaid JioFiber plan under [mention plan type – e.g., 3-months/6-months/annual], but due to unsatisfactory service and support, I raised a request for cancellation well before the expiry of the validity.

Despite...
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AkshayDarji
Jun 16, 2025
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Jio airfiber installation and cancellation

Address: C-2, Sharnam Bungalow, chhani vadodara

On 13-June-2025 did payment of 2222 for new jio airfiber connection and on Monday 14-June-2025 installation was not done. Engineer says we have to laydown cables from near by location. then I asked then what's a meaning of Airfiber? There was rude answer by engineer that by cable laying only i'll provide connection otherwise cancel your order or ask sales person to regenerate different order to setup individual receiver at your...
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Dinakari
from Erode, Tamil Nadu
Jun 11, 2025
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Not providing service and solution for more than 20 days and still not resolved

I have applied for Jio fibre service and was working well for about a year .
Suddenly last month I received an outage and couldn’t connect to the Internet via my jio fibre. On contacting the customer support I couldn’t get the proper the root cause or solution and there were service ticket opened for it.

If I contact nearby jio store for the fix, they were not aware of the ticket and declined to fix. However...
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C
ChaviS
Jun 7, 2025
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Data

I haven't used any data then also jio is sending message that I have used 100%...
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rajs20222
May 25, 2025
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Urgent complaint regarding jio fiber relocation no action for over a month

I am writing to express my deep dissatisfaction with the extremely poor service I have received regarding my Jio Fiber relocation request. It has now been almost one month since I submitted the request, and there has been no resolution till date.

For the past month, I have been unable to use my Wi-Fi, which has completely disrupted my online work, security camera system, and other essential digital activities. When someone...
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Aviyrik
from Bengaluru, Karnataka
May 22, 2025
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Urgent Refund Request for Incomplete JioAirFiber Max Installation 1111 Advance Paid

Dear Jio Customer Support,

I am writing to formally raise a complaint and request an immediate refund regarding my recent experience with JioAirFiber Max services.

I placed an order for a JioAirFiber Max broadband connection for my home in Bihar and paid ₹1111 as an advance through your official website. Despite the payment and the initial promise of service, no installation or setup ever took place at...
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WANZA
May 12, 2025
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Urgent Complaint Regarding Suspension of JioFiber Connection Despite Successful Payment

I am facing an issue with my JioFiber connection linked to Fixed Line Number: +91-[protected]. My active plan is Postpaid_399_6M, and for the bill cycle 01-Apr-2025 to 30-Apr-2025, the due amount was Rs. 470.82, payable by 10-May-2025.

I made the full payment of Rs. 470.82 on 9th May 2025 at 7:35 AM via Amazon Pay UPI. Below are the transaction details:

Paid To: myjio.[protected]@hdfcbank

Paid From:...
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S
saugata99
May 8, 2025
Sep 17, 2025
This thread was updated on Sep 17, 2025
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Not got delivery of new sim

Address: EAST UDAYRAJPUR GHOSH PARA MEGHDOOT ZUBOK SANGHA

It is to state that i ordered a sim card on 07.05.2025 at around 8:30 p.M. And was waiting for the sim yesterday but after waiting i slept and woke up today around 8 a.M. With a hope of getting my new sim within 12 hours max. But my hope was shattered by jio and they started telling me to wait for 24 hours which is till 8:30 pm today 08.05.2025. But i never got the delivery within 24 hours. Sharing the details hereunder

tracking...
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sajinsam
May 7, 2025
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There was a disruption of the internet service occurred, and jio is rejecting services to me by sending fake report that service i

The internet service was disrupted on the 29th of April. Since that day, I have been raising service requests. The first time, the service request person closed the request with a fake report that the service had been done. But he didn't contact or come to the place. From the second time until now, the service has been rescheduled continuously without any information from JIO's side. I have logged a complaint in nodal office...
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Tanmay Motiwala
May 4, 2025
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No way to escalate complaint for non functioning of Airfiber box

I had complained for my airfiber not working on 2nd May, 2025. A service engineer was supposed to visit my flat but declared it as addressed without visiting flat and solving the problem. SR00002CANUI was registered and closed without any solution. I called customer care and they did not help either. Another complaint was lodged SR00002CU8UR and again the service agent did not visit my flat and neither made any calls and messages but market...
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p27raveen
May 3, 2025
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I made JioAirFiber Booking with booking no : LR0000JI75M on 31st March 2025 but since then there is not tracking of installation, no agent ever visited and i am not able to cancel this request after multiple attempts. I also made advance payment of 1111 RS, transaction id for the same is[protected]f2be-b6c8-df96abeecd11. I request for cancellation of installation and refund the amount.
Reliance Jio Infocomm customer support has been notified about the posted complaint.
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    S
    [email protected]
    from Kolkata, West Bengal
    Apr 30, 2025
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    AirFiber booking amount is not refunding

    I have booked for new Jio AirFiber connection on 19th March, 25 and paid 1111/- as booking amount. The installation was not done until now and the booking amount is also not refunding. I have called the customer care multiple times. They say if they will cancel from their side I will not get the refund and asking me to reschedule every time. When I reschedule in few days the order is kept on hold but nothing happens. I am not sure what to...
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    Y
    Yash 1001
    from Allahabad, Uttar Pradesh
    Apr 23, 2025
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    "Jio AirFiber Complaint Mishandled Requesting Escalation and Compensation"

    "Jio AirFiber Complaint Mishandled – Requesting Escalation and Compensation"

    Complaint Description:

    I am a customer of Jio AirFiber, and I raised a complaint regarding the poor upload speed and connection issues. Despite repeated follow-ups, the issue was not resolved. The complaint was closed without any resolution, causing further inconvenience.

    I was assured by Jio's customer care team...
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