Reliance Jio Infocomm — jio data exhausted without usage

Jagtar111

from Delhi, Delhi

Address:

New Delhi, Delhi, 110018

Hi, i am a new jio user. Few days back i ported my number to jio. My complaint is that jio has exhausted the 1.5 gb of my data without usage. First i got message that 50% data has consumed in your account and after sometime i got message that 100% data got exhausted. When i had word with customer care they started teaching me that we will send you link from where you can learn how to manage data. And also link from where i can check usage... When i checked usages on that link i found that i consumed only.030 mb of data. Again i called the jio customer care but representative refused to rechrge data and said he cannot do anything. Also when i said you please check and tell me my data consumption then they said they have no record.
Can anyone help me in this case. Because this is not the issue of one time... My concern is that if at the time of any urgency if same happens again then what's the benefit of this jio connection. Is this a kind of fraud???

I am attaching pictures of data usage and data balance in my jio account.

Thanks

+2 photos

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Comments

Suchitra Bonal

from Delhi, Delhi

The exact same thing happened with me today. My jio statement shows usage of only 650MB and they have no accountability of the remaining 850MB. I have made several calls to the jio customer care but the representative have the same old answer, our records show that 100% data has been exhausted and nothing can be done about it. This has happened to me several times but I called only today. I am thinking of filing a complain to consumer court as the jio CUSTOMER CARE IS UTTER USELESS..!!