Reliance Jio Infocomm — jio network has been down for 48 hours...

Address:

400010

My jio mobile # that was functioning well with calls and sms's that were functioning equally well. At around 3 pm on 23rd july, i was not able to receive or send any sms's neither could i make or receive any calls. When i called the customer service person (Ms pavithra) at 6pm about the issue, she advised me to swap the sim's as my phone had 2 sims... Airtel and jio. She also told me the phone would function after swapping.

Having swapped the sim's, the phone was in a dead condition with no network, cant send / receive sms's or make / receive calls. I called back again at 7 pm and was told by the customer service person that the issue would take 48 hrs to get it sorted.

Yesterday (24th july) again i called the customer service and the lady on the phone committed to calling me back within 2 hours... Unfortunately and to the unexpected unprofessionalism, no one called.
Today at 5:30 pm since the 48 hrs had completed, i called up to check with the customer service and shocked to hear the careless, callous and unprofessional attitude no one had an answer to what's the solution.

If it takes 48 hours and more to get an issue sorted, why should i have a jio connection when the airtel connection that i have does not give me these hiccups and neither do i get to hear false commitments.

I need someone from jio to look into this matter and see how this can be resolved... Today!!! That is if the company believes in customer service as the forefront of customer satisfaction.

Awaiting
Noel fernandez