Reliance Jio Infocomm — jio recharge successful but balance not updated

Address:753013
Website:www.jio.com

My jio recharge was successful which i paid through phonepay for
Jio no - [protected]
The amount was rs.398 (Rs.448 recharge with rs.50 voucher)
Balance was deducted from my bank account.
The transaction id is - hdfa3e954bde43e[protected]fd9eef78511
The payment was made on 18 oct 2018 at 9.11 am
I am yet to receive any activation as not updated through message or from my jio app.
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Reliance Jio Infocomm customer support has been notified about the posted complaint.
Oct 20, 2018
Updated by Swagat Parija
Why is jio not responding
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