Reliance Jio Infocomm — jio stealing from everyone

Address:

Chennai, Tamil Nadu, 600037

Yesterday i have recharged my jio number through mobiwik., rs 109 (98montly charge + iuc)., the plan is activated and its showing in my jio app., but i cant able to call and also i cant able to use internet., i thought it will be fixed in some hours., then more than 24 hours happen no update.., so i called customer care they told your non jio mobile phone user but activated plan only applicable jio mobile phone users only., so i asked them to covert into non jio mobile user plan or refund my money i will recharge again., but they not ready for plan change and also refund., they want to recharge again another 110 rs.., i spoked customer care they very nonprofessional. They stole my money without providing service and also refund. Im just calculation if they cheat 1000 users a day it will be 1lakhs.. They have problem with process and system there is no proactive action of reject recharge or no reactive action to refund the money., simply using this loophole stealing everyone pocket., customer care manager & associates are simply taking unprofessional and thought of fooling customer. They only intention escape from complains call and steal money customer and increase jio bank balance. Suck a crap network.,