Reliance Jio Infocomm — missing rs 399 recharge

Address:

134109

On[protected], i requested my friend ([protected]) to recharge my jiofi number ie [protected] for rs 399. He did it through her hdfc credit card and got the message that the jiofi number has been charged. But i am sorrey to point it out that no one listened to my complaint to locate the money ie rs 399 as my phone was not charged. Please investigate and inform the results.