Reliance Jio Infocomm — mistake recharge refund | |||
I am submitting a complaint that jio infocomm did not provides refund / transfer. Dear mr. Krishnamurthy, We are sorry about the inconvenience. I regret to inform you that we do not have the provision to refund or transfer the recharge once done and credited to a jio number. Please feel free to write to us at [protected]@jio.com or visit www.jio.com Thank you, Rahul verma Team jio — original message — From: [protected]@gmail.com Date: 08/16/2017 08:34 pm To: [protected]@jio.com Subject: re: transaction id is br0000b4ui21 phone number correction [#9022641] Recharge was done to a Jio number [protected] wrong number (It was not typed by me it was displayed as default i didnot noticed while recharging) My actual number [protected]. (Correct number) Transaction id : br0000b4ui21 Recharge amount : rs. 399 Date : 13/08/2017 Recharge through : jio.com Payment mode: credit card Bank : sbi Thank you On wed, aug 16, 2017 at 7:18 pm, jio care wrote: Dear customer, Thank you for contacting jio. We understand that you are unable to view the recharge on myjio app. If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires.in this case, the queued recharge can be checked on your account statement under ‘upcoming plan’ section. Account statement can be downloaded from myjio app. If the recharge is not visible under myjio home screen as well as in the account statement, we request you to check your bank account / ewallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/ewallet for checking the refund status.in case the money isn’t refunded, please reply to this email with the following details: Payment transaction /reference id (Usually starts with ‘br’): Recharge amount: Date & time of recharge: Recharge done through (Jio.com, myjio, jiomoney, etc.): Payment mode (Example: jiomoney/credit card/debit card/ net banking): Name of the bank (Example; hdfc, sbi): If you need further help/support, you can call us on 199 from your jio number or[protected] from any other number (Toll free) or write to [protected]@jio.com Thank you, Team jio Was this information helpful? | |||
Reliance Jio Infocomm customer support has been notified about the posted complaint. | |||
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Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
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