Reliance Jio Infocomm — Mobile recharge which does not apply to my smartphone

I am a citizen of hyderabad, india and i had recharged 99 rupees on my jio number [protected] but found that, that recharge was only valid for jio phones. When i called the customer care at 198 at spoke to them within minutes of the recharge, they informed me that there was no resolution available even though the plan would be activated after a single whole day and not valid on my smartphone.
The transaction id for the recharge of 99 rupees is br0004y1ycsf. This is ridiculous because wrong recharges take place and there should be countermeasures in place which the company does not offer to the common citizen. The customer care person i talked to mentioned his name as akhilesh and i am not sure if he took down the complaint or not because he told me there were no supervisors present at the moment and gave me a complaint number as mr0000suknw8 which makes me suspicious because no such complaint can be seen in my jio app. Please help me get my money back because i am a student and can't afford recharging my phone as i please.