Reliance Jio Infocomm — money debited but recharge is not done

While recharging my jio number 830*28 through myjio app and phonpe wallet. Rs349 was debited from the account through phonpe app and transferred to [protected]@citibank (Reliance jio infocomm) but the recharge is not done. So please solve this issue.in phonpe it is showing that money was sent to reliance jio infocomm but the transaction is not done successfully. So send the money back.
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