Reliance Jio Infocomm — My jio wifi device has stopped suddenly without any information and shivpuri (Mp) jio office staff is not responding, i approached them 5-6 times

Address:

Shivpuri, Madhya Pradesh

Hello sir/mam,
i have taken jio wifi device connection my no is [protected].my location is SHIVPURI(MP), but from one and half months its not working properly poor speed problem and now it has totally stopped from 7th january for this issue i contacted to reliance jio office SHIVPURI but no one responding there and no one solving my problem i approached them 5-6 times because no one receiving calls and also they have no reason why my service has stopped suddenly, no one came for checking connection once .they was saying sim has stopped due to renewal of year and they will solve this in one two days but till date my problem has not solved and now they are not responding and not receiving my calls too .so in this condition what should i do ??? cut the connection??? please sir/mam help me
regards: cont no [protected]
mail id: [protected]@gmail.com
please solve my problem as soon as possible thnx in advance