Reliance Jio Infocomm — no internet on my reliance jio prepaid connection

Address:

India, Patna, Bihar, 800023

My prepaid connection with reliance jio is-[protected].
I got it recharged on 6th october 2019 at 7.46 pm online by making payment through paytm with rs 500.00
But didn't get the internet facility. On contacting customer care subsequently,
I was asked by them to wait till end ofdurga puja festival for its functioning to start. But till today i am not getting the internet on this sim. It is causing lots of inconvenience. Today also the response of the personal on customer care was very irresponsible and they denied to intervene and look into the matter.
It is requested to do the needful at the earliest.
Thanks
C s verma
Patna