Reliance Jio Infocomm — No refund - 45< ageing request - failure of recharge

Address:

400097

Recharge on my Jio number [protected] of (99+303) on 4th of April 2017. (Prior to TRAI Notice & prior DDD offer launch)

•Credit Card Payment was made for the recharge; amount (99+303) got deducted from my account.

Payment Transaction Number (provided by retailer) :[protected]

•By mid of April 17, my Jio connection was disrupted. When I contacted customer care I've been informed that 303 recharge was not successful on my account due to some error from Jio care.

•I’ve been informed that not be worried and I’ll be provided the benefit of 303 recharge. (false commitment by customer care executive.)

•Since, I was getting SMS to recharge of 309/_ to get service continue, I recharged for Rs.309/- online.

•Again, I got the SMS that 303 re-fund has been initiated, will be refunded in 7 working days. (no refund till now)

•Again contacting customer care executive I was been informed to compensate the 303 benefit request has been put and my service would be extended to avail 303 benefits. ( repeated false commitment)

•Post 7 working days, I have been informed that 303 have been refunded to retailer (jio store) account and I need to collect from retailer.

•And, I was informed that I won’t be getting benefit of 303 and nothing was updated in system. (failure of service commitment, fooled customer)

•When, I went to retailer for refund, he refused saying that they haven’t received any refund.

•The Jio retailer (Jay-[protected]) has complained (#SR[protected]) to claim the refund from company. Also, informed me that company said earlier about refund but now company don’t have any information when it will be refunded.

•I contacted customer care several times, now they are asking me to check with retailer, and they don’t have any information about it. Neither, I’ll be compensated for 303 recharge benefit.

•I asked to escalate the issue and arrange my discussion with seniors/supervisors. I’ve been informed that call backs will be arranged within an hour, someone said 24 hrs, another time said they will contact retailer, other was within 2 hrs call back will be arranged, but I or retailer haven't received any call backs. (failure of service, Ignoring customer request.)

I'm still liaising with jio care on email but now specific information till date.

Appreciate if you could help me to close this 45+ days ageing request.

Feel free to call me if you need any further detials

Thanks & Regards,
Sushant Nayak
Email - [protected]@gmail.com
[protected]