[Resolved]  Reliance Jio Infocomm — non refund of deducted amount

Address:

Yamuna Nagar, Haryana

I am using jio telecom service provider sim with mobile no.[protected]. Jio telecom provided 3months free services to every new user that connects with the venture by taking its new sim card i. E from 1st january 2017 to 31st march 2017. Above mentioned free services provided by the telecom company as its market promotion stunt came to an end on 31st march 2017 and all customers were asked to get two different recharges on their respective mobile number i. E. First one of amount rs 99 which compulsory for all who want to continue their pack and second one for a particular pack which customer wanted to opt as base fare for the month. Under the influence of vigorous market strategies and promotions i also made a recharge from company’s own “jio money” app which supposed to be the safest one for the amount rs99 and their after rs 303 on 31 march 2017 as it was the last day to get required pack done otherwise their mobile numbers would be suspended with transaction id no.[protected]. On the first attempt payment had made through net banking from my cell phone using icici bank debit card which is maintained by my sister and later on got cancelled but amount had been deducted from my bank account by rs.303. After transaction got cancelled i. E [protected] i made enquiries about the deducted amount form my bank account from customer care and got assurance that i will get my money refunded within one week and he has to make payment of rs 303 for the necessary pack all over again as the previous transaction got cancelled. I on given assurance for refund of my money again made the required payment of rs. 303 with transaction id.[protected] which was successful. After waiting for one week i tried to contact the customer support for his refund by making repeated phone calls and emails but did not have any satisfactory response neither got my money refunded. Till 16th of this month neither money refunded nor a proper response had came from jio services but on that very date when previous pack had to be over or getting expired jio support instead of making refund for required amount extends some pack on my number without informing and without taking permission from my side and when i made inquiries about it and asked for money to be refunded as stating clearly that he does not wish to continue with any sought of further packs or services from jio instead want my money to be refunded as early as possible, a formal complaint was lodged which was got closed without doing anything about it. It seems act of jio services is not bonafide and not upto customers satisfaction instead involves in serious malpractices by cheating and looting innocent customers.