Reliance Jio Infocomm — order confirmation didn't receive despite of money deduction from my account

Website:www.jio.com

I placed order for jio phone on 24th august.

Transaction details for which order failed are given below.

Bank: hdfc bank
Withdrawal : 500.00
Cheque/ref no.[protected]
Narration : jhdf[protected]/billdkreliancejioinf

Money deducted from hdfc bank account as shown above but didn't receive message to specified number for order confirmation and no details received in my jio account as well.
Contacted customer care of reliance jio but they are not able to resolve issue and suggested to solve issue on my own by contacting source of payment. How can there be problem with source of payment when i can see deduction from my account.
My presonnel details as per below:-
Anil kumar
Mob. No. -[protected]
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