Reliance Jio Infocomm — poor internet service on lte network

Address:

Moradabad, Uttar Pradesh, 244001

Hi, my name is sumit kushwaha. I recently (December 2018) ported my mobile number to jio to use 4g internet to access some video lectures and other stuff since i'm preparing for various exams. Initially i was satisfied by its internet speed and service. But since past few days i am unable to access internet on my phone. I have contacted jio several times by email and phone calls but issue persists. They keep saying, we are working on it, please keep patience. Now its been 20+ days, and there was adverse effect on my exam since i had to replan and buy some books instead. I wish to file a complaint and get some compensation for my money which i had somehow arranged. If it isn't in jio's provision, i at least want some surety of time upto which issue will be resolved and my unused data (For these days) gets added up, so that i can pace my preparation.

I'm attaching a screenshot of internet speed test by trai's app. I have many screenshots for all these days and i keep sending test results to trai too.

(It took half an hour to attach a screenshot.)

Yours sincerely
Sumit kushwaha
E-mail: [protected]@gmail.com