Reliance Jio Infocomm — porting from airtel to jio

Address:

Mumbai City, Maharashtra, 400101

Dear sir,
Mobile no: [protected]

I have opted for porting of my above mentioned mobile number from airtel to jio prepaid., on
I have visited your jio store at thakur complex, kandivali east, mumbai address being:
Shop no. 2/3/11, building no. A/1, saraf chaudhary nagar, thakur complex, kandivali east, mumbai 400101, maharashtra on 1st december 2018. They gave me a new jio sim and advised me that it will be done within 7 days.
I also received confirmation message in my mobile on 1st dec. That port in order number is n0000070xwka.

On 6th dec i received a message that “my request is cleared by current operator and jio sim will be activated on 6th dec 2018.” on the same day my airtel sim was deactivated but my jio is not activated till date.
When i visited your store on 8th december they tried but could not activate the sim while my phone was not showing any network signal. Lastly they asked me to bring my photo and copy of aadhar card. I had to sign a new form, where after they gave me another sim and told me that it will be activated on 10th december. Since i could not find any network signal till 6.00 pm i again visited the store they told me that will activate by midnight.

But i am sorry to note the poor service being given by jio and i am unable to use my phone even can’t get otp because my phone is registered with bank. I wonder and repaint for opting porting from airtel to jio, though i have 3 other connections of jio in my family.
[protected], [protected] & 83569738 beside this [protected] which i ported recently. I am thing to port all connections to airtel.

Hope some urgent action will be taken so that i can use my phone which is useless since 6th december 2018.

Thanking you,