Reliance Jio Infocomm — recharge amount deducted from bank side but not successful by jio side.

Address:

Bhagat maidan, lower bardman compound, lalpur, ranchi, jharkhand, Ranchi, Jharkhand, 834001

I have done a recharge of 399+20rs from my jio app using phone pe upi and it is done sucessfully amount diducted from bank side but recharge is not processed from jio side so i talked to customer care executive and he said that any amount diducted will be refunded as soon as possible but till now no refund is recived by me. Date of recharge :19/10/2019
Time of transaction :- 8:22pm