Reliance Jio Infocomm — recharge done but not reflecting in my recharge history or plans

I have done a 399 + 10 recharge in my jio number [protected] at around 11:30 pm on 5th december, 2019. I applied a voucher of 50 rs with the net amount being 359. The amount has been deducted from my bank account. However, the recharge is not showing under 'my recharge' section or my upcoming plan section.
P. S i already have a working plan which is set to expire on 1st feb and another recharge plan of rs 444 which is yet upcoming.