Reliance Jio Infocomm — recharge not successful but balance deducted

This is regarding the complain number sr00000bv2su,, that my recharge has not been successful but balance has been deducted from my bank account and i only received a transaction id from my bank but not from jio.
Even after multiple appeals there is no satisfactory answer or solution. It has been almost 1 month.
You can see the answers from my bank regarding the same issue. They have confirmed that money has been reached to jio. Below i have attached some pics regarding transaction id from bank.
Attachments below...
+2 photos
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