Reliance Jio Infocomm — recharge not successful

Address:

Dharwad, Karnataka, 580031

Had made a payment for recharging jio service the said payment is made thru [protected]@icici, my account is debited with 399 but jio customer service says the amount is not received by them, i can share the trxn number for proof
Done on 3-1-2018 txn id[protected].
Till date neither my amount is refunded nor the recharge is done. I have a feeling that either jio and [protected]@icici are hand in glove to loot the money in this manner (Considering so many complaints) or [protected]@icici is doing it on a purpose.