Reliance Jio Infocomm — recharged amount not showing

Address:	560098
Website:	Jio digital

Sir as per your SMS I have recharged RS 399/- on[protected] vide your transaction ID no BR0000AXKO1F through HDFC bank, to Jio number [protected], before expiry date, but calls are not connecting, no internet access, kindly arrange to verify/ rectify the problem solved, and the balance showing nill, thanking you