Reliance Jio Infocomm — reliance jio deficient service

Address:

560037

Dear sir/madam,

I have made three transactions on 24th august for jio phone pre-booking through sbi net banking with two mobile numbers ([protected], [protected]).

Out of them one transaction is unsuccessful. Due to one failed transaction, i have made total three transactions for two jio phone pre-booking. Rs.500/- deducted from my bank account due to unsuccessful transaction.

There was a notification from jio that
Your transaction failed
Your transaction id is fv000000wubi

On my net banking a/c it's showing that on 24-aug-2017, rs.500/- transfer to inb reliance jio infocom bill_rejioi payments with ref. No. Jsbi[protected]igabwwbfh5

Seven days completed, but till now there is no refund i. E. Rs. 500/- to my account which was wrongly deducted by reliance jio phone booking.
This is a complete deficient service from your end.
Pls review the matter and arrange to revert the payment to my sbi bank account urgently for which i shall remain obliged.