Reliance Jio Infocomm — Sim dilivery delay, and no solution from day's of order

I had ordered sim on 2nd july 2025 filled a complaint on 3rd july for delay again filled a complaint on 5 july today it's 6th of july, everytime i call customer service they say the complaint is in progress, i am deeply frustrated with this answer, i mean if you can't provide me a timeline then it's just waste of my money and peace of mind, it would have been better if i had approached a local shop. it was my first time with jio, they disappointed me very badly. either give me refund or give me sim card.
my transaction id is NO0001548EX3.