Reliance Jio Infocomm Complaints & Reviews

I have been using jio fiber for the last 1. 5 years. In recent times there has been lot o[censored]nannounced connectivity interruption from jio side which takes longer days to get resolved. I have raised multiple complaints in the past 2 months. And recently there has been no connectivity from 17th May 2024 to till date(21st May 2024). And when I contacted the customer care for refund, so that I can go for another service provider, they denied providing refund. They have not also taken any step to rectify the issue and extend the connectivity for the days affected. I could not work for the last 5 days as there has been no connectivity. I need justice and refund now.
My jio number: [protected]
My Jio Fiber ID: +91 [protected]

When I connect to a VPN, my Jio Air Fiber connection is never stable. Many customers are experiencing the same problem.
With other networks VPN is stable.

Even customer support is not listening to what we are saying and disconnecting the call itself.

If this will not be fixed, I prefer refund for my 6 months prepaid plan.

We are facing network coverage issue, since few days, only 1 bar is showing since 1 week. Therefore no internet is working

I have recharged my Jio fiber with 6 months plan on 29 th October, 2023 but haven't received the 15 days extra validity voucher yet. My registered Jio fiber mobile number is *[protected]*. I have called the customer service several times and registered the complaint but still haven't received the voucher.
Kindly look into it and do the needful at the earliest.

Sir,

I have been getting jio sim issuance alerts in my airtel number. initially i ignored it and deleted few of these alerts thinking it might be wrongly sent.
But today when i was checking my family's ABHA number i was shocked to see that my number was registered in other ABHA holders whom i did'nt know.

So i am registering this as a fraud alert complain because some fraudster might be using my number in illegal activities.

jio Sms alert i have received in my mobile number for issuance of following numbers:

Mobile Number: [protected]
sms alert date: 23.10.2023

Mobile Number: [protected]
sms alert date: 06.12.2023

Mobile Number: [protected]
sms alert date: 24.01.2024 & 22.01.2024

Mobile Number: [protected]
sms alert date: 22.12.2023

Mobile Number: [protected]
sms alert date: 06.12.2023

Please look into it as it seems to be some kind of cyber fraud.

Thanks & Regards,
Asheesh kala
Mob: [protected]

Hi
Sir/mam
My name.lalisetti Suryaharisai
I am using jio fiber last one year recently my address shifting relocation to jio fiber my new address near by box fully technician telling still any one not installed new box talking to customer care plz refund to my money but customer service told not refunded to amount (jio fiber registration no-[protected])

Order Number NO0000Y151YF

Its been more than a month still haven't received my refund.

I have a JioFiber connection (Active Plan: Postpaid_399_6M) (Registered number: [protected]) which stopped working more than 10 days ago. Since then I have applied for a service numerous times but it hasn't been resolved yet. Every time I request for service the company schedules it but then nobody comes to actually fix it. I have also tried to reach customer care and talked to more than 5 representatives but it still hasn't been solved. The last representative I talked was extremely rude and even went as far as accusing us of lying about the problem.

I had requested a Jio Air Fiber connection on 22nd Feb 2024. I had made a payment of Rs 5240.92 against order number NO0000XGXEJB. However even after a week of making the payment, the installation was not done and neither anyone from Jio Air Fiber team gave me any update. Finally after being fed up of waiting for installation, I registered a cancellation request on 28th Feb 2024. I was informed that the refund will be processed within 7 working days. The complaint number of the same is SR00001VF2BJ. However even after 45 days of waiting, I have not received the refund amount from Jio Air Fiber. I have made atleast 9-10 calls to the customer care number and each time they give me a new date. I have lost lot of time and energy on this and hence registering a formal complaint on this forum. Kindly help me to get my refund at the earliest.

1) installed Reliance JIO more than a month before.
2) First got cheated that two airfiber connections will be provided and later said "NO". No response to emails even to Mr.Mukesh.
3) Frequent disrupt of internet and the customer care numbers and whatsapp numbers finally gives you message that the entire team is busy. This will happen every time.
4) Old SR request not able to open: SR00001VP420.
5) ZERO care or importance given to customer problems.

On April 1st 2024 using the Jio app I had recharged for a friend a 84 day plan worth Rs.805, the money was deducted from by SBI Bank account but there was no recharge done from Jio's end also the recharge history on Jio app is not showing the transaction. Here are the details of transaction as provided by Paytm, the app that I used to pay.

JIO20BR000ANTSFZ[protected]T113736E0360

To
Reliance Jio Infocomm
UPI ID: [protected]@citibank

UPI Ref no:[protected]

I have book Jio fiber installation by paying initial deposit amount of Rs 1000. Then, next day the jio service person came for the plan selection and all, then I selected plan which amounted to rs 2800 for 6 months and I paid the same.
Later next daty, the installation person called and said there is no ports available so the installation cannot be done and I will get the refund.

Later in the day, I got the refund of 2800 (monthly pack charge) but the initial payment of rs 1000 - I still havent received the refund. Its more that 2 weeks now, I have tried contacting jio care via email, twitter, etc but still no valid response from their side. And I have still not received the refund.

There is nework issue in my area since more than one month. (At post Kelve ( Mangelali), tal & dist - palghar pin 401401)

I have complained number of times. I send a sms to port number to airtel, but there was a call from jio for not to port it and issue will be resolved. But issue is not resolved.

I purchased a Jio Air Fiber connection by paying Rs. 5, 241/- to Reliance Jio on 09 March 2024 through a salesperson who visited my home and assured me of its perfect connectivity. However, on 16 March 2024, during the installation, the technician encountered technical issues that prolonged the process to nearly 3.30 hours, which seemed excessive. While it initially worked moderately well for two days, from the third day onward, the connection ceased entirely, leaving me without internet or TV services. Despite numerous attempts to contact Jio's customer care, the service has been abysmal, with appointments repeatedly rescheduled without notification and ultimately no resolution provided. This experience leads me to warn others against purchasing Jio Air Fiber, as it appears to be a scam aimed at extracting money from customers without ensuring reliable connectivity or adequate support. I question Jio's commitment to customer loyalty and express deep disappointment in their pathetic service. This neglect of customer satisfaction may have serious repercussions, potentially leading to job losses for individuals like myself who rely on dependable internet services.

Now, I got it how the Ambani family is getting richer day by day, by taking common man's hard earned money and not providing required services.

I have been paying rentals but the link had been down for some long days...

Hello sir, I have booked jio air fibernet through jio app. I have also paid booking amount of rs. 1000. Its been 8 days since I have not received any call for jio air fiber. My order Id is LR000006MA39 and Order date is 18 March, 2024, Amount Paid : 1000 Rs. Mobile Number : [protected]

I got a new jio sim on date 21.03.2024, when the sim is activated and i tried to start my paytm app with my new phone number it is showing the name of the previous user, i am able to see his latest transaction and his lates transaction was at 15 January, 2024 at 12:40, . I reported this in jio telecom on the same day after facing this issue but they do not took out and resolution to it and still they are not replying to my mails and not giving and response when i am telling them to suspened my sim they are also not doing that and not refunding my money i.e First Recharge or i am telling them to give me a new number they are not doing anything
Snapshot of Paytm are attcahed.

Being a long time Jio mobile user I have taken a JioAirfiber connection 3 months back.
My purpose is mainly to connect the office VPN and to work from home, and the same for my wife as well.
I have explained well in advance with the engineer who took the payment for the connection, and he guaranteed that VPN will work very smoothly.
Once the connection was installed for a couple of weeks I didn't use it since I was at...

“ Dear Customer,

Thank you for payment of Rs. 1000.00 against JioFiber request No. LR000006DALN.

Transaction ID : 20240303010890000971061345527974229

Voucher worth of Rs. 1000.00 will be credited to your MyJio account.

Kindly click http://tiny.jio.com/trackorder1 to track your order and view receipt for the payment made

For any queries or support, you may contact us on [protected].

Thank You,

Team JioFiber”

No one came to install the jio fiber, the order was placed on 3rd march from my sisters account and today is 13th march and still no one came for the installation and i paid 1000rs for booking also please this is totally violation as they promised to create the installation on 3rd and day after dat they are rescheduling . How is this acceptable?

We have a 1-year subscription of Jio Trueconnect website, but they are not approving our content immediately, and because of that we are missing our promotion SMS.

Kindly take necessary action