Claimed

Reliance Jio Infocomm Complaints & Reviews

www.jio.com

1

Updated: Oct 8, 2026

Complaints 6670

Resolved

371

Unresolved

6299

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Reliance Jio Infocomm

Having problems with Reliance Jio Infocomm?

File a complaint and get it resolved by Reliance Jio Infocomm customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Service Providers

Reliance Jio Infocomm

Reliance Jio Infocomm reviews & complaints page 4

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I am filing this complaint against Reliance Jio Infocomm Limited regarding their failure to provide promised JioAirFiber service despite receiving payment.
Timeline of Events:

11th May 2025: Booked JioAirFiber connection through official Jio mobile application
11th May 2025: Made advance payment of ₹1, 111 as booking fee
May-June 2025: No installation team contacted despite 40+ days elapsed
Multiple...

Helpful

Found this helpful?

Write a comment

Address: D-60, Street no.3, East Vinod Nagar, Delhi-110091

I am writing to lodge a formal complaint against Reliance Jio Infocomm Ltd. (JioFiber) for unjust denial of refund and poor customer service post-cancellation of my broadband service.

I had opted for a prepaid JioFiber plan under [mention plan type – e.g., 3-months/6-months/annual], but due to unsatisfactory service and support, I raised a request for cancellation well before the expiry of the validity.

Despite...

Helpful

Found this helpful?

Write a comment

Address: C-2, Sharnam Bungalow, chhani vadodara

On 13-June-2025 did payment of 2222 for new jio airfiber connection and on Monday 14-June-2025 installation was not done. Engineer says we have to laydown cables from near by location. then I asked then what's a meaning of Airfiber? There was rude answer by engineer that by cable laying only i'll provide connection otherwise cancel your order or ask sales person to regenerate different order to setup individual receiver at your...

Helpful

Found this helpful?

Write a comment

I have applied for Jio fibre service and was working well for about a year .
Suddenly last month I received an outage and couldn’t connect to the Internet via my jio fibre. On contacting the customer support I couldn’t get the proper the root cause or solution and there were service ticket opened for it.

If I contact nearby jio store for the fix, they were not aware of the ticket and declined to fix. However got...

Helpful

Found this helpful?

Write a comment

I haven't used any data then also jio is sending message that I have used 100%...

Helpful

Found this helpful?

Write a comment

I am writing to express my deep dissatisfaction with the extremely poor service I have received regarding my Jio Fiber relocation request. It has now been almost one month since I submitted the request, and there has been no resolution till date.

For the past month, I have been unable to use my Wi-Fi, which has completely disrupted my online work, security camera system, and other essential digital activities. When someone...

Helpful

Found this helpful?

Write a comment

Dear Jio Customer Support,

I am writing to formally raise a complaint and request an immediate refund regarding my recent experience with JioAirFiber Max services.

I placed an order for a JioAirFiber Max broadband connection for my home in Bihar and paid ₹1111 as an advance through your official website. Despite the payment and the initial promise of service, no installation or setup ever took place at my location....

Helpful

Found this helpful?

Write a comment

Address: EAST UDAYRAJPUR GHOSH PARA MEGHDOOT ZUBOK SANGHA

It is to state that i ordered a sim card on 07.05.2025 at around 8:30 p.M. And was waiting for the sim yesterday but after waiting i slept and woke up today around 8 a.M. With a hope of getting my new sim within 12 hours max. But my hope was shattered by jio and they started telling me to wait for 24 hours which is till 8:30 pm today 08.05.2025. But i never got the delivery within 24 hours. Sharing the details hereunder

tracking...

Helpful

1 other people found this review helpful

1 found this helpful

The internet service was disrupted on the 29th of April. Since that day, I have been raising service requests. The first time, the service request person closed the request with a fake report that the service had been done. But he didn't contact or come to the place. From the second time until now, the service has been rescheduled continuously without any information from JIO's side. I have logged a complaint in nodal office...

Helpful

Found this helpful?

Write a comment

I booked a Jio AirFiber connection by paying ₹1000 as a booking amount and later ₹2143.52 during the KYC process, totaling ₹3143.52. After the KYC visit, an engineer visited my location and informed me that Jio AirFiber was not available at my address.

I declined the Jio Fiber alternative and requested a full refund. The engineer confirmed that the cancellation would be processed. Only ₹2143.52 was refunded; the ₹1000...

Helpful

Found this helpful?

Write a comment

Address: Jio

Website: Jio.com

I am a jio user for more than 8 years. I had a monthly plan of 209. I wanted to use 5g so brought the 5g data voucher for 601 rupees. It did not work. Contacted support and heard that 1.5gb/day plans can only work with this voucher. So went ahead and recharged for 666 plan which gives three months of 1.5gb/day plan. The voucher was not applied. Reached support and a lady from support 199 picked up the phone and spoke in Tamil. I explained...

Helpful

Found this helpful?

Write a comment

Connection No. LR00000F44OX.
Amount paid: 1111
Refund: 100
Balance: 1011

Please refund the full amount.

Thanks....

Helpful

Found this helpful?

Write a comment

My jio no. is alloted to sonmeone and now they are calling my family and misbehaving with them. this is a threat to my personal data....

Helpful

Found this helpful?

Write a comment

I have purchased JIO AIRFIBER connection by paying Rs. 1111 from jio official website Booking No. LR00000F44OX. Due to some reasons I don't want the JIO fiber.

There is no option in My JIO app to cancell the booking order. The Jio customer care also do not provide any option to cancel the booking.

The connection is on hold condition.

Somehow I was able to get these numbers from https://devforum.abdm.gov.in/t/how-do-i-cancel-my-jiofiber-connection-jio-fiber/...⇄br...

Helpful

Found this helpful?

Write a comment

Dear Customer,
Refund has been initiated for your JioFiber Order no NO00011QFND8 and will be auto credited to the original payment mode within 7 business days.
We look forward to serving you in future.
Team JioFiber

This was the message I received on 8.3.24 and I haven't received my refund yet. Amount 3132
I want my refund as I have cancelled airfibre cuz it doesn't had connectivity at my location....

Helpful

Found this helpful?

Write a comment

Dear Team,

I have ordered jio AirFiber, your team visit at my home but denied to install it due to unavailability of network. And you team was confirmed me that order will canceled and amount will refund but still order on hold.

I try multiple times to connect with customer care but your customer care number not connecting to customer care officers.

Request you to cancel it and refund booking...

Helpful

Found this helpful?

Write a comment

Address: Relaince House Unitech Commercial Tower

The address for sending legal notice to Jio is

Reliance House
Unitech Commercial Tower
Tower - A, Netaji Subhash Marg
B- Block, Greenwood City
Sector 45, Gurugram 122003...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: Jio Tumkur

Hi Jio Customer support team

It's understandable to feel frustrated if you've booked with order
number LR000007X33Z an AIR Fiber service with Jio but haven't received
the installation yet. i have paid booking fees of Rs -1000, attached
screenshot for your reference.

the sales agent Ramachandra ([protected]) and his team lead Manjunath
co-ordinated with me and made me to book the jio...

Helpful

1 other people found this review helpful

1 found this helpful

I have been paying rentals but the link had been down for some long days...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: MUMBAI

I subscribed to a new connection with JIO Air Fiber on November 26th, 2023, with the expectation of receiving reliable internet services. However, since December 15th, 2023, I have been unable to utilize the internet with VPN, significantly impacting both my personal and professional activities. Despite raising multiple complaints and patiently awaiting a resolution, I have seen no tangible progress in rectifying the issue.

Moreover,...

Helpful

Found this helpful?

Write a comment