Reliance Jio Infocomm — their service is very poor and unprofessional

Address:

Coimbatore, Tamil Nadu, 641027

Hi, i was using jio more than a year. They were good in the beginning. So, i planned to switch to postpaid to get premium services (As they promised that i will get premium services). Mr. Dinesh, a rep from reliance jio accepted my request and came directly to migrate my number to postpaid. And he insisted me to pay 250 (Security deposit) + 99 jio prime subscription (I already had a prime subscription in prepaid!) still i paid him rs.349 via paytm. I got a confirmation message that, the amount of rs.349 has been paid successfully. But he said the funds not reached, so asked me to pay once again. Also told me that, if the previous transaction fund reached jio, it will be credited back to my account. So, i paid second time. (I have attached the screenshot below). The transaction between both was exactly 3 minutes difference. And then the representative went off. It's been more than one month, still i didn't receive any refund from jio. I called that rep several times but no response from him. So, i called jio customer care and lodged complaint. They said me that they receive only 349 that is showing in their records not the second time paid 349 rupees. So, i sent them my till date paytm statement. Still they told me that the funds has not reached them and they request me to contact paytm customer care. So, i contacted paytm. They said since the fund has left my account and the transaction was successfully happened there is no chance of refund will happen unless the merchant pays me back. I have the transaction id's also. I told this to jio, but they are not accepting and refused to pay me back my money. So i would like to lodge a complaint here and request other people also not to take jio services as their service is unprofessional and the response they gave to me was irritating and not ready to listen what i am saying. They keep on saying that there will be a problem with paytm only. Even after giving all proofs. And the network is very poor. I also want to contact consumer court to take severe action.