Reliance Jio Infocomm — unable to calling my jio number

Address:

Datia, Madhya Pradesh, 475661

I have your number[protected] i am already getting prime membership 99 and plus recharge 303 and i'm getting voice calling and 1 gb data till 17 of august 2017 after the due date i am doing the recharge 399 dated 16 august 2017 my recharge it is successful and getting message in my registered email address and confirmation sms in my mobile number but after the recharge i am not making any type of call incoming and outgoing and my jio number please resolve my problem and continue my service regarding[protected]