Reliance Jio Infocomm — unsatisfactory resolution

Address:

Darjeeling, West Bengal, 734004

Sir/madam,
This is to bring to your kind information that my service provider i. E. Reliance jio has somewhat exploited me. I have been lodging complaints since 1 year to the company for a very bad speed in internet services, they have always found out excuses and gave me useless resolutions which did not work at all.4 months ago... I had asked for a serious action for this and to this, they assured to me that they will set up a site/tower in my area which was to go live on 15th november 2017. But i enquired them about the site planned, to which they answered that we have set it up but it would take two more days to go live. I waited for 2 days and no change, i decided to take serious action against this and called the executives. They said that we have to take more 90 days to plan a site here, i was ferocious, i was cheated, i have been paying ₹399 every 3 months expecting to get a good network and 4 g speed but it's worse than 3g, my money has gone for slow speed and they have no resolutions till now, i also warned them to file a case against them but they paid no heed. They aren't serious at all, i want justice bcoz my right to get the desired speed by paying an amount has been exploited.
I expect that you will help me regarding this and look into the matter, other people using the service are also angry. I would be grateful to you if you could get me the best results. A humble request sir... Thank you

My address -
Sreema sarani road near yma ground, income tax housing department, babupara extension, siliguri -734004