Reliance Jio Infocomm — wrong recharge of jio phone no [protected] in place of my correct jio prepaid mobile no [protected]

Address:

Bareilly, Uttar Pradesh, 243002

On dt 1-8-17 i had wrongly recharged jio mobile phone no [protected] in place of my correct jio prepaid mobile no [protected] through phone pe mobile wallet due to typing mistake. Regarding this mistake correction & cancellation of wrongly recharged jio ph no, i had send e mail to [protected]@jio.com, from there my request is not entertained by intimating that they would not be able to process of refund of my amount for sucsessful recharge & the payment and benifits can not be transferred to any other jio number. While confirmation from owner of the wrongly recharged jio prepaid ph no [protected] should have to be take by them that on dt 1-8-17 was the recharge of ₹399/- done by him through phone pe mobile wallet. If he reply yes then screen shot of recharge page of his phone pe mobile wallet should have asked from him to be send to them & after it's scrutiny the decision on my complain should be given time.
Hence in these bitter circumstances i am submitting my complain to you for giving justice to me against dicesion of jio customer care team's mr qaidali nagri.
You are humbly requested that the activation of recharge done on dt 1-8-17 on jio prepaid mobile no [protected] will effect after 16 aug 2017, hence please arrange for cancellation of above wrongly recharge of ₹399/- on jio mobile no [protected]& in place of this please arrange for recharge my correct jio prepaid mobile no [protected] at your earliest & intimate me accordingly. Thanks.
Girish kumar khulve
Jio ph no [protected]