[Resolved] Reliance Jio — Sim - Activation

s_abyasachi

from Kolkata, West Bengal

Address:

North 24 Parganas, West Bengal, 700056

I purchase a mifi modem with Rs 2899 from your reliance digital store on 25.08.16. after two days of purchasing date I received message about the order no : NO0000004OKON. My mifi still not activated and launch a complain but not responding from your customer care.
Today I came to know from your store that this device price is coming down to Rs 1999. why I am not getting Rs 1000 as my mifi not activated so far and this will not working any other service provider sim. Still I don't know when it will be activated.

Please look into the matter.

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May 15, 2017

Complaint marked as Resolved

Reliance return back the extra money. Thanks jio

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Comments

mithunindia

from Neyyattinkara, Kerala

Same condition bro, i took connection on 23rd, you atleast received order message, i have not even received it, its 11th day and no update, and same condition, now prices are reduced, eventually we are fooled

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Dear Valued Customer,

We are sorry to know this, thought exchange is impossible as you have made the purchase before the price slash. For Jio sim activation, feel free to call the Jio customer care team on 199 (From Jio number) or[protected]From any other operator) and the team will assist you.

At Your Service,
Reliance Digital

s_abyasachi's [Complaint's author] reply, Sep 3, 2016

Dear Sir,

Thanks for reply..

It is true that I have purchase the jiofi before price slash, also it is true this device not active after 4 days of price slash. without active the sim this device is like plastic toy for me as this will not work with any other service provider sim. If I purchase any other electronic or mobile then I can't claim for return. sorry to say that this device still not active.

I have contacted to Jio customer care several time but not responding.

your are requested, please return the jiofi device and arrange for credit note for this device.

Regards,

Jio No : 7003269993

Reliance Digital Customer Care's response, Sep 7, 2016

Dear Valued Customer,

Please share your alternate contact number for us to assist you.

At Your Service,
Reliance Digital