[Resolved]  Reliance Life Insurance — Reliance life insurance policy number *****392

Ref: reliance life insurance policy number *392

Policy assures life of my mother (Senior citizen) and i am the nominee, sum assured for policy was 100000/-inr and premiums were always paid in timely manner since its start 2011 (I have all the reciepts).

Recently i raised a concern for change of salutation and gender which was wrong in there database (Fault from reliance's end), to our surprise now i see sum assured is reduced to 50000/- without any letter/ notification to us and that's not enough as per reliance, policy is in paid up status even though i have paid the premium in timely manner of the full outstanding amount due at time of renewal in mar 2016 (I have a receipt of the same as well).

On raising the complaint what i could see is these guys are now just passing the time and each time i receive a call from some new person who again asks some time to look into the matter but nothing fruitful from last one month has happened its already 1 month since i raised the initial update requests.

Reliance is fooling around by reducing the sum assured and changing the policy status, now at the time of maturity/settlement who is responsible for this fault from reliance, will they accept this in writing.

Strictly no to any reliance policies.