Reliance Retail — about poor service.

Address:

Rajkot, Gujarat, 360008

Hello..
Here is the regular customers of your relience mart n trends..
On the date 13/3/2018, sunday at around 6:45, we were at relience mart, rajkot - to by some house hold things...
After standing in billing line for around half and hour we get our turn to pay money.. And the billing fellow is then informing that we need a compulsory membership card otherwise we cant buy the things and pay bill..
Soo sucking this whole procedure was..
Even everyone there was suffering from this sooo mismanaged procedure..
When we are asking at inquiry counter the person is arguing that he had announced the same for 6 timess of which we think we didn't hear once also..
And then he told its government rule for the wholesale markets.. And arguing that at ahmedabad also at one place the same procedure is there.. We might not have visited the the place he told but we've definately visited the other place and nowhere we found such bogus procedure..
I have already file a complaint there..
Even noo quick counter for some 5 or 10 things..
Everyone is spending their precious time for buying some needed things on their precious holiday at the billing time agian rushing for the membership so that they can pay the bill, actually not to waste the time they spare to choose that all thingss..
Very poorly managed which was not at all acceptable..
And after getting the membership card agai that big lines for paying and we couldn't buy the things we want!!!
Very very poor..
Now kindly reply for this complaint and provide the information regarding this government norms and enlighten us so that from next onwards we can decide we should spare time to choose the things or not and how we can review to the other known persons about it..