[Resolved]  Reliance Mart — Got a defective piece of Samsung Refrigerator

Address:

Hyderabad, Andhra Pradesh

I have brought a Samsung refrigerator from Reliance Mart, Hyderabd on dated 1st June 2013. When they delivered the product at my house there was a red mark in the ice box. As we don't know much about this, we asked the Installer came to our house about this. He suggested that the refrigerator is running absolutely fine now so no need to bother. If there would be any issue Reliance will exchange the product. So we believed on him and didn't raise this that time as it was running fine. But after 9 months that is on dated 26/03/2014 it stopped working automatically. And after calling to the Reliance mart helpline number[protected] they provide us a ticket number 12111172 and told me that the technician will come in next 24 hours. But none visited till 72 hours even after I called to the help line more than 30 times. Finally there was a hope one person came on dated 29/03/2013 and he told that all the gas has been licked through the red marked hole and it needs to be filled and the box needs to be changed. I told him the whole story behind this but he told that we have to purchase the ice box even we have not done the damage to the ice box. Anyways, I agreed with him as I have lot of food and vegetables in my freeze and I Need to resolve the issue ASAP. Again, After getting agree with them to pay for the service no technician is coming to my house till now (2nd of April 2014). I am totally fed off with the customer care service and lost my food and vegetables having terrible problem till now from last 10 days. During this period I might give more than 50-60 calls to the customer care and to the personal numbers of Reliance Mart staffs. If possible please help me out of this. Thanks! Best Regards, Abhijit Biswal [protected]