Reliance Mart — non payment of refund despite of cancellation of orders by the delivery guy/manager

Address:

Lt Col Debashish Paul, Dept of Anaesthesiology ,AFMC PUNE

Dear sir/mam
1. This complaints is from manju sharma/lt col debashish paul, 14 a wanowrie road, pune-40.
2. I am filing a complaint in relation to my order no[protected]m. To reliance jio mart/shopping mall in fatima nagar pune
3. This order was placed on 30th jul, followed by the intimation that it will be delivered on 2nd aug 2020. (Payment done;invoice no.[protected]).
4. But somehow on 2nd aug, delivery was cancelled as we were informed that the delivery guy couldnt trace the address which is something surprising as house is at the road head and we are getting delivery of essential from other agencies too.
5. We personally contacted the reliance outlet at fatima nagar and we have been assured that we shall get a refund soon.
6. But now what we have found that instead of rs.1005/, only rs.159.70 has been credited. There must be something wrong.
7. Kindly look into it and resolve the issue.
8. Thanking you in anticipation.

Lt col d paul
Pune