Reliance Money — I am complaint against personal loan

Address:

Ludhiana, Punjab, 141010

Dear team i have received a call [protected] reliance money for regarding personal loan on july month. Reliance executive offer me pre approvad personal loan rs.216000/- for 36 month. I am agree and ask i need rs.216000/- for 24month executive staff is calculating and ask me sir reliance company approved the loan as per your request rs.216000/- for 24 month my per monthly instalment is rs.10780/- approximate. 16th july reliance money executive was coming my office address and i have submitted the cheques and document fill the application my loan application number is pl 002476 he is ask me sir your application processing time approximately 10days and with in 10 days loan disbursement amount is credit your bank account. But till date not update my application status i am calling customer care helpline every time excutive ask me your application is on hold. Yesterday i want received a call [protected] reliance executive and he ask me sir i don’t have process your loan because we made a mistake. If you want rs.216000/- for 36 month. But company already offer me rs.216000 for 24 month kindly help me this is totally unprofessional and rude behaviour.