Reliance Netconnect — Irresponsive customer care, fake offers, worst speed and excellent payment recovery procedures

Address:	Mumbai City, Maharashtra, 600053
Website:	www.rcom.co.in/Rcom/personal/home/wi-pod.html

[protected]@relianceada.com
Jan 15 (6 days ago)

to me
Dear Mr. Sridharan,


This is with reference to your e-mail dated January 14, 2016 for your Reliance Number [protected].


Your e-mail received at Reliance Broadband Customer Care.


Please note that we are sending your communication to Netconnect.[protected]@relianceada.com, Customer Care unit of Reliance Netconnect Broadband for further assistance.


One of our Customer Service Representatives will respond to your query shortly.


For any queries pertaining to Reliance Netconnect Broadband, we request you to write to above mentioned e-mail id in future.


We appreciate your co-operation in these regards.


Thank you for contacting Reliance.


Regards,


Pradip Wankhade
Officer-Customer Care
Reliance Communications Limited.


--- Original Message ---
On January 14, 2016 at 10:24 AM, "ssrinath Sridharan" wrote:
Hi

I am using Reliance Wi -pod service from Nov 14, 2015 till now. Details as follows and Bill and payment receipt enclosed.

Please refer previous mails for details about connection and follow ups.

I paid Nove Dec 2015 Bill and Dec 15 jan 16 have to be. I bought for Rs. 1500 from your agent Mr. Saran. he assured that there will be deduction of Rs. 100 for 12 months from the month of first month bill. but it seems not deducted so far.

When the second bill arrived i called Mr. Saran, he answered it was not deducted for anyone he sold, and he told me to pay bill and he will mail concern person regarding this.

I made a compliant on Jan 9 2015, jan 11th i got a call from your customer support Ms. Amita and she told there is no such offer being offered and she told me send the scan copy of pamphlet( the one agent given for sales promotion)

1.Customer care did not clarify what would be the actual initial payment for this?
2.If there is no such offer why would your agent make fake promotional offer?

I f i won't pay the bill there will be frequent calls and legal notice from your local bill outlets.but in case of any queries there is no response from your customer care.

Please take payment for the month unpaid & till date usage from my initial payment (let me know when to stop using this service)

and the when i bought it was being said 14.1 MBPS can get practically 8 - 9 MBPS but still cannot get not more than 1.5 MBPS that too fluctuate a lot.

and terminate the connection.

Regards
S.Srinath


Reliance Netconnect+ No. [protected]
From: ssrinath Sridharan
Date: Mon, Jan 11, 2016 at 10:05 AM
Subject: Fwd: Reliance Wipod bill Bill deduction not processed.
To: [protected]@relianceada.com, datacard.[protected]@relianceada.com


Hi

With reference to the call from Ms. Amita. I forward the pamphlet scanned copy. PFA.

when i talked to Mr. Saran about this he told me to pay bill and he will also mail regarding this.

He offered Rs.1300 /-- when i received pamphlet on October 2015 and he hiked for Rs. 1500 /- later when i bought on November 2015

Please do the needful

Regards
Srianth

[protected] Forwarded message[protected]
From: ssrinath Sridharan
Date: Sat, Jan 9, 2016 at 10:31 AM
Subject: Reliance Wipod bill Bill deduction not processed.
To: [protected]@relianceada.com, datacard.[protected]@relianceada.com


Hi

I am using Reliance Wi -pod service from Nov 14, 2015 till now. Details as follows and Bill and payment receipt enclosed.

Reliance Netconnect+ No. [protected]

1. Bill No. 1 Details - Paid & Receipt enclosed

Bill Period :[protected] to[protected]
Bill Date :05-Dec-15
Bill No. :[protected]
Bill Amount: 640.00 (549.30 + 81.10 taxes)


2. Bill No 2 Details

Relationship No. :[protected]
Bill Period :[protected] to[protected]
Bill Date :05-Jan-16
Bill No. :[protected]
Bill Amount: 915.00 (799 rental + 115.86 taxes)

I had been informed that there will be a deduction of amount Rs.100 on each month of your bill amount for 12 months which has been collected during initial deposit, I paid Rs 1500. by the Sales person Mr. Saran

But there it seems there was no deduction in both Month bills.


i. Please deduct Rs. 200 for both the months this month itself and mail me revised bill.

if it does not possible. please cancel this connection immediate effect.

Regards
Srinath

ssrinath Sridharan
4:24 PM (0 minutes ago)

to Netconnect.bro., customercare
Hi

TERMINATE THE SERVICE IMMEDIATE EFFECT

Check the following mails for reference

I cannot explain more, details are already shared check previous mails.

poor service, fake offers, bad internet speed and yet still ready claim payments.

They keep on sending sms and calls for unpaid bill but not ready to solve the complaints.

Yesterday i got remainder call for payment [protected] but they are not ready to answer compliant.

Sales person sell the device with an offer but after 2 months customer care replies there is no such offer.

payment recover person [protected] says yes still there are offer but it will be deducted after 3 month.


why do you people still in this business when you cannot assure the service.

TERMINATE this service deduct the payment till date usage from my initial deposit Rs. 1500/-


Regards
S.Srinath