Reliance Netconnect — Paid 3 Times Not even Recharged for one Time Reliance Netconnect

Address:

Madurai, Tamil Nadu

Few days before my reliance netpack has seems to be expired.So i have recharged with 797 plan through netbanking and i received the success message from reliance with invoice on my mail.And also the money has been debited from my hdfc bank account. After waiting long hours of nothing happened, i just initiated the live chat system .The chat person told me that the payment is seems to be failed.But i told them with the Receipt ID: AMIR73677846 which is given by reliance and the bank transaction number HDFC -DHDF[protected]-RELIANCE COMMUNICATI And they told me that, the payment has been failed but the payment will be recredited to your bank account within 7 days.And they also added that, you just write a email to the support department "netconnect.[protected]@relianceada.com" with the detailed issue and you can recharge your plan once again to resume my services.So i did so. I write a letter about the previous recharge and once again i rechagred for the second time after few hours of the first recharge.This time also i have got the same issue(successful recipt from reliance and payment debited from my bank account) but i got the same speed of 244kbps and 0.24MB left in my account.So i have once again i wrote a letter about the second issue. I am a internet marketer my work is completely depended on online presence so i have decided to try the recharge once again which because i have no option(i need the computer connection with out fail.) so after a day of time i have recharged once again for the same plan but now with the credit card(As the two previous transactions are done it with netbanking).But this time also the same .I have waited for several hours nothing happened.Not a single word from reliance support. I just paid three times and i received no response .I am using reliance netconnect for more than 4 years but this frustrating so i am thinking over to switch to other companies or initiate the consumer court as i have lost my time, money and work is severely punished with poor support. I am giving the reliance recipt ID for the transactions for reference First Receipt ID: AMIR73677846 Rs.797 on 24/07/2015 14:07:05 Payment mode: Netbanking-HDFC Second receipt ID: AMIR73694682 Rs.797 on 24/07/2015 21:51:06 Payment mode: Netbanking-HDFC Third receipt id: AMIR73730343 Rs.797 on 25/07/2015 22:04:05 Payment mode: credit card-visa-HDFC