Reliance Netconnect — Slow Internet Data Card No [protected]

Address:

Chennai, Tamil Nadu

Hi, I had made the mistake of buying the Reliance Pro 3 'Netconnect Truly plan' and Reliance made tall claims that the download limit is UNLIMITED. It lists the product features as data speed up to 14.7 mbps; upload speed of 5.4 mbps but in reality I did not even get 10% of the claim. I have attached the screenshot which shows the speed is just 0.22 mbps and upload speed 0.28 mbps. This was sent to the technician Mr. Ezhilarsan at imsgtn.[protected]@relianceada.com to fix, but no one turned up or fixed the issue. The customer care department was very rude and did not offer any solution. I had clearly indicated my displeasure to them and informed them that I will approach the consumer court. Needless to say, I was not going to pay the bill for some thing that I have not used. I don't understand how you can ask the customer to pay more without providing any service. Will you pay for something that is not working properly? I have mentioned in several mails to Reliance previously that I am not happy with the service and I will not pay the bill. This when I have not used any data at all, since my Reliance dongle is disconnected and beautifully packed in the kit which you sold me. I was sent a bill for Rs. 1671.47 and the next month the bill amount was Rs.2423.23. This when I did not use the dongle at all in the second month. Even now you have not shown any interest in resolving my issue and worried about bill collection. This is a harassment for the customer, charging Rs 2423.23 when no service has been rendered. I am moving to the consumer court. From the various consumer forums it seems like that there are many similar cases filed against you for poor service and data related issues. I demand my money back. Your product is not worth buying in my opinion, I wish I had not purchased it. That would have saved me a lot of headache. Prashanth