[Resolved]  Reliance Netconnect — Termination of my internet + landline

Address:

Bhopal, Madhya Pradesh

My user id is[protected]
Name - prithviraj mandal
Contact no - [protected]

Please terminate my internet connection

I had book a new reliance broadband connection on[protected] sale person name harsh. And he cheat me, he don't tell me that reliance broadband does not work on wifi connection. This information given by wasim the technical person and wasim also tell me reliance does not support d-link modem
All this information does not given by harsh the sales person to me

But its ok i manage it. Problem is not that
My problem is that in my area awadhpuri bhopal there is always a server problem, no proper speed, no internet connection i have do unlimited complaint regarding this since starting and customer care[protected] have list of excuse. I call to reliance secretariat office ([protected]) and no strict action is taken they always tell its your last complain i give u permanent resolution. I also call to harsh the sale person and ask them why he not disclose all the problem before installation and he gave me replay jada dikkat ho rahi hai to net katwa lo

And finally i decide to terminate is connection and go for airtel far better company. No advanced charge, no installation charged

On 11/5/2017 i call to customer care for termination my internet complain id is[protected]. The billing period is 20 to 20 of next month i do so many call to customer care between 11/5 to 20/5/2017 but always waiting call. On 16/5/2017 i ask customer care i have not receive any call from higher authority for confirmation

Till 20/5/2017 my connection is not terminate and i not receive any call from higher authority. I call to reliance secretariat office and they informed me that higher authority make a call to me on 12/5/2017 they tell me that i gave the information that i am satisfied with the service and do not want to terminate internet. Call is done by shiv tiwari. All false information i do not receives any call till date