[Resolved]  Reliance Pro3 — False promise and billing

Address:

Bangalore, Karnataka

Hi,

My reliance pro3 no:[protected], i was promised at least 5 - 6 mbps speed out of 14. 7 mbps speed. I have used for few months, paid the bills and called for disconnection because speed is not at all reaching 100kbps, i have mailed and complained many times which resulted to me with some troubleshooting like cleaning tmp, junk etc. Which never helped for increasing the speed.
So called for disconnection of the service at that time one of representative promised me not to for disconnection and offered 2 months of free of 1gb data with high speed (Post usage data will be charged - he didn't tell this) , after 2 months if i'm not satisfied i can call again for disconnection.

Attached screen shots show false promise of the service and the pathetic and unacceptable speed of pro3.


After 2 months i have called and told to disconnect and one of a representative has told ok and i disconnected the call.

Now i'm getting continuous calls to pay the bill around 3k (Including late fees / taxes / two months rental etc) . This is surprising and i wondered, later came to know that i have utilized more data in the promised free 2 months period, where they have never communicated, while at the time of promise or at the time of disconnection. Suddenly they want me to pay the money. Isn't this sounds ridiculous ?


Regards
Srk
[protected]
Ranni. [protected]@gmail.com