[Resolved] Reliance — Reliance Broadband NOT WORKING since August 02, 2014. | |||
My Reliance broadband plan is thunder1099, Subscriber id:[protected]. I have paid the bill on August 01, 2014. The connection is not working since August 02, 2014. I have been calling their customer service everyday since then, for which the would reply that the issue is being escalated somewhere and will be resolved at the earliest. Then I sent a mail stating my complaint, Service Request ID[protected], to [protected]@relianceada.com, [protected]@relianceada.com and RCOMWireline.[protected]@relianceada.com.When I contacted customer care via online chat I was informed that the issue will be resolved by[protected], it still hasn't been resolved. I again contacted their customer service today and now they are saying it will be resolved by[protected]. Please look into this. Was this information helpful? | |||
Complaint marked as Resolved
after more than one month reliance rectified the problem. Reliance technicians came and rectified it, they told that the delay was due to some strike going on at their office. The bill waiver was also allotted. Moreover after coming to my house on 31-08-2014 they reported back that the issue was resolved while it was actually not. Then after calling them for one week they came and resolved one week later. Reliance Communications customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Dear Customer,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
I am your wireline broadband customer and my a/c numberis[protected].<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
I am writing with much annoyance and irritation and I am not at all happy with your services, refer my above complaint number:-
1. Even though I was informed by your below mails, that my number [protected] has been updated on all my bills contact number is still coming as [protected] it should only be [protected] as this number [protected] just has been filled by your sales representative sh. Ashok ([protected]) fraudulently, so that customer can’t contact the company and tell about his black deeds. Pl. immediately remove [protected] and fill [protected] for all purposes.
2. You allow small time students and temporary persons as your sales rep. to collect sensitive data from customers and as in my case they disappear and customer is not attended to.
3. I find some kind of racket is going on and my personal details are not yet being updated.
4. My internet connection is frequently down for days and reliance is claiming all bills in advance.
5. Pl. immediately disconnect the broadband as I do not want to put up with a company not caring for its customers.
6. Refund my installation and other charges as you can see from my records that I have complained a number of times and now I am fed up, you can take above complaint number as one of the reference.
7. I just hope that this thing gets highlighted in the media that how a company of repute is shortchanging its customers.
8. I have also put my complaints on consumer complaint web site and now .
For urgent and immediate action please.
Kapil gupta
87 satyaniketan
New delhi -110021
[protected]
[protected]
I am writing with much annoyance and irritation and I am not at all happy with your services, refer my above complaint number:-
1. Even though I was informed by your below mails, that my number [protected] has been updated on all my bills contact number is still coming as [protected] it should only be [protected] as this number [protected] just has been filled by your sales representative sh. Ashok ([protected]) fraudulently, so that customer can’t contact the company and tell about his black deeds. Pl. immediately remove [protected] and fill [protected] for all purposes.
2. You allow small time students and temporary persons as your sales rep. to collect sensitive data from customers and as in my case they disappear and customer is not attended to.
3. I find some kind of racket is going on and my personal details are not yet being updated.
4. My internet connection is frequently down for days and reliance is claiming all bills in advance.
5. Pl. immediately disconnect the broadband as I do not want to put up with a company not caring for its customers.
6. Refund my installation and other charges as you can see from my records that I have complained a number of times and now I am fed up, you can take above complaint number as one of the reference.
7. I just hope that this thing gets highlighted in the media that how a company of repute is shortchanging its customers.
8. I have also put my complaints on consumer complaint web site and now .
For urgent and immediate action please.
Kapil gupta
87 satyaniketan
New delhi -110021
[protected]
[protected]
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
My broadband connectivity issue still persists. I again contacted customer care and they are still giving me the same replies. Now they are saying they will resolve it at the earliest, while not giving the reason for the fault. What are you people over at Reliance doing??? The only thing working promptly at reliance is the generation of bills, as I received an sms yesterday stating that the bill for this month has been generated. Isn't there a rule in TRAI against these kind of behaviour of service providers. When are they going to resolve the broadband connectivity issue.
Stilll not resolved. Again contacted customer care, still saying the same lame excuses. Yesterday I was infromed
that broadband bill for the period[protected] to[protected] has been
generated. They are giving their customers bills for the services they
are not giving. When I asked customer service about this, they said to
contact after the connectivity issue has been resolved. God knows when that day will come. I'll keep updating till they have restored my connection and resolved billing issues.
that broadband bill for the period[protected] to[protected] has been
generated. They are giving their customers bills for the services they
are not giving. When I asked customer service about this, they said to
contact after the connectivity issue has been resolved. God knows when that day will come. I'll keep updating till they have restored my connection and resolved billing issues.
Connectivity not restored. On[protected] i was informed by my that one technician from reliance came to my house, i was not at home, but neverthless the looked into the issue and while leaving asked whether they could withdraw the complaint. they
asked this without solving the issue. They said they will come another
day to look into the matter, they refused to give their number, instead
took notice of my number, for which they havent called since. Yesterday a person from reliance called and told me that my bill for the duration[protected] to[protected] is due, for which i told them the connectivity issue. Without giving a assuring reply they ended the call. What are they doing there???
asked this without solving the issue. They said they will come another
day to look into the matter, they refused to give their number, instead
took notice of my number, for which they havent called since. Yesterday a person from reliance called and told me that my bill for the duration[protected] to[protected] is due, for which i told them the connectivity issue. Without giving a assuring reply they ended the call. What are they doing there???
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Assured that connection problem will be resolved by day end of
[protected].