Reliance Resq — mobile phone extended warranty

Address:

Kozhikode, Kerala

I submitted my htc phone for repairs in reliance resq service centre calicut in december 2017.
The service provided was so poor that they didn’t even contacted me for next 2 months.
I called them and enquired about the phone. They didn’t gave a good response by saying that they are waiting for the spares.
I again called them after 2 months, and the reply was almost same.
Today i called them, and enquired about the phone by giving the date of submission of the phone. They got the details of the phone like model, number etc.. I asked them why they didn’t called me for so long and complained about their irresponsible behaviour. Now their behaviour changed and the manager was saying it is the customer’s responsibility to call them. Even now the phone is not repaired i believe.
This is very disappointing that such a reputed company have irresponsible staff.