Reliance Resq — non response reliance reconnect team

Address:

Niti Khand ! Indirapuram, Ghaziabad, Uttar Pradesh, 201014

I'm a customer of reliance purchase r connect washing machine in jan 2017 with payment for 2 years extended warranty, though it was force to take.
My machine has some problems and i made a request on 5th april and ur representative or engineer visited my home on 7th april 2017. He suggested that one part needs to be replaced and said he raise a request, if parts available will change immediately. Next day i made a call to mr goswami he said part is available and he gave me another number that's [protected] devanand tiwari will come & replace the part. While he not came next day i called him around 10-15 times he didn't received my call then i send him message (Screenshot attached) he even not respond back to me.
I then make call to ur customer care where mr abhishek attended my call and assured me that my complaints resolved by tomorrow as part is available. No one visited my house then i call again on 11th april and made request, person attended was again fully assured that will attend or arrange my request asap or within 24 hrs, no one come yet niether contacted me.
Is this the way you people treated a customer. Is this the use of buying extended warranty. I m a regular customer of reliance and feel ashmed to deal such stupidity.
This i put here on a consumer forum so that people think twice to purchase or buy products from you or agreed for extended warranty truth.

Regards
Rameshwar rai