| Address: | Navi Mumbai | | Website: | www.jio.com/fiber |
JioFiber connection was taken by me in 2019 as a Pre-Paid connection by paying a Security Deposit of Rs.2500 and I was given a Router. In Feb 2023, I migrated to Post-Paid so that I could get a set-top box (STB) with my migrated connection, as advertised by Jio. Despite numerous follow ups (emails and calls to Jio customer care), I didn’t receive the STB or a voucher for the STB. I was very disappointed and one Jio technician suggested that I cancel my connection and apply for a fresh connection. He assured me that I would get a refund for my security deposit and the balance unused subscription amount. Accordingly, I put in a request for termination of my account and I applied for a fresh connection on 21st Feb 2023.
From 21st Feb to date, I have been diligently following up with Jio to no avail. Jio is not refunding either my Security Deposit of Rs.2500, nor my unused balance subscription amount. I have raised several tickets, spoken to Customer care, spoken to the Escalation team and sent many emails (including to the Appellate email address), but I am not getting any resolution. Every ticket raised by me is being closed by Jio without resolving the issue or even communicating to me what is the reason for not resolving my issue.
One feedback received was that the instrument was received in damaged condition. I refute this allegation. I have shared photos of the instrument that was returned in good and working condition (also it was a new router).
The complete apathy by Jio and use of various pretexts to cheat me of my hard earned money is shocking. I am still a customer of Jio, but what a bad taste this entire experience has left me with. Was this information helpful? | 
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