Reliance Retail Limited — regarding replacement of handset found dead

himanshu533705

from Bhopal, Madhya Pradesh

Address:

492009

I bought lyf water 11 mobile on 18/04/2017 after 4 mont o[censored]sage i found my mobile phone suddenly dead after heating up much. I took the mobile to the nearest service centre. They agreed for repairing the handset whereas their replacemnt policy states that "during the warranty period, seller or its authorized service partnersor service dealers will repair or replace (Only in case of dead on arrival), at sellers option and guidelines, the product or any relevant parts thereof in the event that the product is found to be defective.

Now they say replacement policy is valid for only 7 days after purchasing and its not mentioned in any of the line present in the warranty policy they provided with the handset.

Was this information helpful?

No (0)

Yes (0)

Reliance Industries customer support has been notified about the posted complaint.

Sep 01, 2017

Updated by himanshu533705 I received the handset repaired but its camera is not functioning properly later it was having auto focus feature for close snaps but now diminished and blur pics are clicked... Please assist to make this a replacement m really feeling like being harrassed. Was it my fault to purchase this purchase this handset