Reliance Retail Limited — regarding the extra payment charge on carry bag by reliance retail limited

Address:

JS Eminent Mall,Sutheri Road Hoshiarpur, Hoshiarpur, Punjab, 146001

I am Vikrant Rana R/O Jalandhar City and contact number [protected], I have purchased Grocerry from Reliance Retail Store in JS Eminent Mall, Sutheri Road Hoshiarpur, I have paid the bill of 1612.13 from my Wife's credit card, I was astonished that they have charged me Rs 9 for the carry bag which is totally unethical when i make the complaint regrading the store manager they said me carry bag charge is mandatory and it is our company policy and we get the direction from our seniors as well, i have also explained him that consumer forum already fined bigbrand like Bata of Rs 9000 for charging the carry bag but unfortunately they did not listen me and in end he told me bluntly to file the case and he also said already 18 cases in Amritsar district already filed, nothing going to happen with your case as well.I humbly pray to your goodself to take the action against such retailer who are just violating the rights of the customer, photo copy of the bill is as attached.