Reliance Smart — Reverse amount of 4796.11

Address:Unit G1/G2-123-APeth, Kolkhe Village, Panvel, Maharashtra 410206

I am facing a reversed payment issue and running around for 01 month for amount Rs.4796.11.

Purchased Date - 07 Mar 2021, time 21.18.10 (Receipt Attached)

That day as the payment was reversed after swiping my SBI Debit Card, the manager of Phallaspa Phata, Panvel- 410206 was given me in written assurance that the payment will be back within 07 days.

After 07 days as payment was not reversed to my account, I was told to check in the Bank end. So I had lodged a complained at SBI, New Panvel Vide Complaint No- [protected] on 23 Mar 2021.
On 25 Mar 2021 I was intimated by bank that the transaction was successful. The screen image of SBI bank SMS is attached.

On 27 Mar 2021 again I had visited to Phallaspa Phata, Panvel- 410206 and talked to Mr. Atmaram Nilkar (M.No- [protected]). He said that particular date transaction is not showing in the system. There is a system related issue. So, he again gave me assurance payment will be reversed within next 02 days.

On 03 Apr 2021 again talked to Mr. Atmaram. He said to wait for some more days as he had registered an internal complaint vide No- SD16708783 on 01 Apr 2021 and he has not received any message from backend.

After not getting any solution, I registered online complaint vide complaint number: 3313092 dated 04 Apr 2021 and 3316644 dated 07 Apr 2021. Whenever I am calling them, the executives are saying to wait for 07 Days.

But both the cases are getting close without any solution and simple a mail coming to by saying that the issue is resolved.

Therefore it is requested to look into the matter and do the needful action to reverse the amount of Rs. 4796.11 at the earliest.

My bank statement is attached from 06 Mar 2021 to till to date.
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