Reliance Trends — regarding refund

Address:

H.no.10-9-433,sainagar2,varnish road ,nizamabad, Nizamabad, Andhra Pradesh, 503001

I did shopping worth 7000rupees at reliance trends nizamabad and got a discount of Rs.3500. But however as my family members were not satisfied with 2 products I requested for total return (because most of the products of various brands were out of stock in trendz nizamabad, so I could not replace those two products also with any other products).
But manager of trends nizamabad was not willing to take the products back and return my money back . I have gone through the return policy also where it was mentioned that amount of the returned product can be added back to my bank account(I paid through my debit card) .
The manager is providing wrong information to the customers and not at all listening to my words (I have shown return policy also) .
Please resolve the issue. Im not at all satisfied with the service .
Im not a new customer to reliance . I have shopped for 3000 rupees in reliance mart and 2000rupees in reliance foot print .
Im pretty sure that reliance is not considering customer satisfaction (just only considering profits). I left the store with zero satisfaction .
If this issue is not resolved then I won't recommend reliance trends to anyone. Thank you